Optimizing the Modern Workplace: Martello’s Top 5 in 2023

As we look back on 2023, Martello’s focus was squarely on the success of our customers and shared achievements with our partners.  Our journey is deeply rooted in a commitment to our customers and the meaningful partnerships that propel our innovations forward. Here’s a closer look at what has defined Martello’s 2023 and the spirit of collaboration with our customers and partners that continues to shape our path.

1. Bringing New Insights on Performance Trends

We launched our inaugural Microsoft Teams Performance Trends report, which revealed that globally, an average of 3.1% of Microsoft Teams fail or are of poor quality. As Martello shared this data at events around the world, it became clear that there is significant unseen productivity leakage in most businesses, amounting to more than $500,000 each year in lost productivity and IT troubleshooting time (estimate for a 5,000-person organization). Stay tuned for more trends and insights on Microsoft Teams performance and user experience as we head into 2024.

2. Customer-Centric Product Innovation

In 2023, Martello doubled down on our commitment to delivering exceptional value to our customers. We rolled out several Vantage DX product enhancements that elevate end-to-end visibility into the Microsoft Teams user experience. With Microsoft Teams Rooms gaining in popularity, we added Microsoft Teams Room monitoring and launched even deeper insights into the user experience with User Rating visibility front and center. These improvements were crafted to ensure that our customers can extract maximum value from our solutions, driving efficiency and productivity in their operations. We never stop innovating: in 2023 a series of internal global Hackathons resulted in exciting new ideas that will help shape our product roadmap.

3. Strengthening Partner Ecosystem

Martello understands the power of collaboration, and our success is intrinsically tied to the strength of our partner ecosystem. In 2023, we fortified our partnerships with organizations that share our vision for innovation and customer satisfaction. Partners like Orange Business Systems see Vantage DX as a valuable part of delivering to their customers a better employee and customer experience. The synergy with our partners, including our collaboration with Microsoft, has broadened our horizons and allowed us to deliver comprehensive solutions that meet the diverse needs of our global customer base. Our longstanding partnership with Mitel continued to flourish in 2023, as we kicked off the year with exciting new softphone voice quality monitoring capabilities, helping facilitate successful hybrid workplace productivity.

4. Industry Leadership

As Chairman Terence Matthews continued to express his confidence in Martello’s technology and market opportunity, we added bench strength to our Board of Directors with the addition of technology leader Paul Butcher. From the UK to US, we spoke to thousands of IT and business leaders at conferences, on webinars, and in publications, sharing insights on emerging technologies and best practices. This not only solidified Martello’s position as a thought leader in the industry but also served as a testament to our commitment to empowering our customers and partners with knowledge and expertise.

5. Empowering our Customers

At the heart of Martello’s success lies our commitment to customers. In 2023, we continued to invest in customer support and success initiatives, ensuring that our clients receive unparalleled service throughout their journey with us. Our popular Microsoft Teams Troubleshooting Masterclass webinar series provided our customers and prospects with actionable steps to make the most of available tools to troubleshoot performance issues and demonstrated how Vantage DX moves IT from a reactive to proactive stance. From onboarding to ongoing support, our teams are dedicated to understanding the unique challenges our customers face and providing tailored solutions that drive success. The customer-first culture is ingrained in every aspect of Martello, shaping our product development, service delivery, and overall approach to business.

Looking Ahead:

As we look towards 2024, Martello remains steadfast in its commitment to innovation, customer satisfaction, and collaborative partnerships. The successes of 2023 are a testament to the dedication of our teams and the trust our customers and partners place in us. Looking forward, we are excited about the possibilities that the future holds, and we remain focused on delivering unparalleled value to those who matter most – our customers and partners.

As we navigate the evolving landscape of technology, we are poised to continue pushing boundaries, anticipating industry needs, and delivering solutions that empower organizations to thrive in the digital era. We express our deepest gratitude to our customers and partners, including our collaborative efforts with Microsoft, for their trust and collaboration, and we look forward to achieving even greater heights together in the years to come.