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Microsoft OneDrive is at the heart of many critical business processes. Whether financial departments use it to co-author a critical spreadsheet, marketing departments use it for document review or even a doctor accesses patient files in OneDrive, the availability and performance of this Microsoft service is critical.

However, users rarely open a ticket when it slows down. So how can you ensure the performance of a service you don’t have visibility of?

What Is Martello Vantage DX for Microsoft OneDrive Monitoring?

Martello Vantage DX™ tests the OneDrive service by performing actions directly on it from any critical location you have and by testing the route to the cloud to the Microsoft Global Network. As Microsoft OneDrive is used by Exchange or Teams to access these documents, Martello is also testing OneDrive through the thick Exchange and Teams clients, providing visibility into the real performance experienced by users and preventing any severe interruption of services for your business lines.

Key OneDrive Monitoring Features

24/7 Microsoft OneDrive Digital Experience Monitoring

  • Detect OneDrive performance issues before they impact users.
  • Compare performance from multiple locations.
  • Provide network conditions at the time the issue occurred.

Monitor the Entire Microsoft 365 Stack

  • Include OneDrive monitoring in the overall Microsoft 365 monitoring strategy (Excel, Word, PowerBI, etc.).
  • Determine if document collaboration issues are coming from OneDrive, Exchange, SharePoint or Teams.

Synchronize Microsoft OneDrive Monitoring with Your ITSM

  • Correlate every alert for end-to-end OneDrive service delivery into your ITSM tool.
  • Check in real-time if alerts are picked up and incidents are processed.

Troubleshoot OneDrive Performance Issues

  • Qualify OneDrive performance issues (Microsoft outage, infrastructure issue, network problem, etc.).
  • Identify which network is responsible for end-user latency.
  • Correlate OneDrive availability and performance test results with your existing infrastructure and network monitoring data to identify the root cause of an issue.

Key OneDrive Monitoring Benefits

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  • Detect OneDrive performance issues before they impact users.
  • Compare performance from multiple locations.
  • Provide network conditions at the time the issue occurred.

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  • Visualize the route between your key locations and your Exchange services.
  • Instant detection of network and infrastructure components affecting your user experience.
  • Correlate your own monitoring data with Martello Vantage DX insights into end-to-end OneDrive business services.

  • Decrease management and support overhead.
  • Achieve minimal Mean Time To Repair (MTTR).
  • Reduce Microsoft escalations.

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  • Define, track and share custom performance reports and/or SLAs.
  • Automatically spot root causes of Service Level Performance breaches.

Resources

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Don’t let your users be your monitoring tool, take control of the Microsoft 365 digital experience!

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