Microsoft Teams users are currently working from a hybrid environment – either remotely or from the office – and many places in between. This increases the network and infrastructure complexity that is involved in service delivery. This makes it more challenging for IT teams or Managed Service Providers (MSPs) to proactively monitor Microsoft Teams performance and ensure a stellar quality of service delivery and user experience.
Microsoft provides user call data for reporting, but they do not provide any additional alerts to help correlate this data into meaningful insights. This is necessary to improve the overall Microsoft Teams service quality for both end users and business lines.
Martello’s Real User Monitoring (RUM) solution for Microsoft Teams, currently in preview, provides IT and MSPs with actionable users’ call quality data as a source of monitoring data and alerts. This data provides clear visibility into the quality of service delivered to every Teams meeting room and for every user.
RUM for Microsoft Teams proactively ensures user satisfaction and business productivity – anywhere, anytime.
Martello’s RUM solution (preview) is part of Martello’s digital experience monitoring suite that offers a broad range of capabilities, augmenting the benefits of real user call quality monitoring to empower Enterprise IT and MSPs to deliver the best Microsoft Teams service quality possible.