The original ‘black phones’ are not gone yet – many offices still rely on them in the office with many of them featuring enhanced capabilities. This is also true of home landline phones which are also here to stay for the foreseeable future.
With the return to the office, employees are continuing to use the communication tools that they became accustomed to when working from home. This means that the combination of Microsoft Teams with PSTN calls is growing exponentially.
This can pose a challenge for IT who needs to ensure this service for their end users. This challenge is compounded as delivering Unified Communication (UC) typically involves multiple IT teams making it difficult for them to coordinate together and proactively support their business lines. Until now.
Microsoft Teams calls through PSTN is usually done either through Direct Routing which enables IT to choose their PSTN carrier and properly plan or through a Microsoft Calling Plan.
Both ways require a combined team to support the quality of the services which can include: the Microsoft 365 and Teams team, the network team, the telephony or UC team, the security team and sometimes other teams managing 3rd party services.
Each team can also have its own tools to monitor performance which can create silos making it difficult for IT to provide real proactive support.
However, the current use of Microsoft Teams for business purposes (client pitch, negotiation, etc.) makes it critical for the quality of the voice to be ensured.
Martello Vantage DX enables proactive support for all Microsoft Teams voice calls, whether they use cloud or PSTN infrastructure.
By integrating Direct Routing, Calling Plan and Operator Connect Voice call data and alerts directly into our monitoring and analytics capabilities, Martello provides end to end visibility of the entire chain of service needed to deliver good quality calls to the business lines.
You also have the ability to automatically report on service quality achievements to your business lines and IT management.
Martello Vantage DX gives IT teams control when it comes to cloud and PSTN voice quality of service – without needing to deploy anything in your environment.