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If you’re like most MSPs, your clients use more than one collaboration platform to get business done. Sixty-two percent of enterprises use a combination of both Microsoft Teams and Zoom environments.*

A frustrated man with his hands on his head sits in front of a laptop, experiencing video issues during a Microsoft Teams call. On the left, three participants are shown: one with a muted camera icon labeled "Michael Bennett," a woman in a thoughtful pose labeled "Jessica Parker," and another participant represented by initials "BF" labeled "Benjamin Foster." The image conveys the frustration of technical difficulties in video meetings.

That means you may need to manage

Individual clients who use both Teams and Zoom
A mixture of Teams and Zoom across your full client base

Having a single tool to do it all can radically simplify your ability to deliver profitable collaboration management services.

*Source: Metrigy Workplace Collaboration: 2023-24 Global Research Study

The Challenge You can only juggle so much

With multiple consoles and dashboards to switch between, native Teams and Zoom monitoring tools make management complex and inefficient.

Track issues

Items can fall through the cracks and user experience can suffer when there are so many discrete details to manage.

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Keep up

Switching between tools can leave your team playing catchup with performance issues instead of getting ahead of them.

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Differentiate and grow

Complexity keeps you from adding value that could make your managed services stand out and attract new customers.

By overcoming these obstacles, you can level up your hybrid collaboration management and stand apart.

What seven capabilities do you need to manage Teams and Zoom?

Find out in out MSP Blueprint on hybrid collaboration.

Gain efficiency and visibility with Vantage DX

Martello’s purpose-built collaboration management solution makes it easy to oversee Teams and Zoom together.

Streamlined management

Vantage DX provides a single console for monitoring your clients’ Teams and Zoom environments.

Consolidated view of performance across platforms
Simplified monitoring processes
Health icon Fewer data silos and deeper performance insights
Streamlined management

Faster troubleshooting

End-to-end visibility and root cause analysis make troubleshooting easier so you can fix problems faster — whether your client is using Teams, Zoom or a combination of both.

Pin Icon Pinpoint issues with accuracy
Resolve issues quickly
Improve user satisfaction
Faster troubleshooting

Better client service

With Vantage DX in your toolkit, you can focus on delivering a high, consistent quality of service that will keep your customers happy.

Dashboard Icon Common dashboards and reports to demonstrate performance
Repeat Square Icon Unified cross-platform monitoring
Standardized service parameters for a better client experience
Better client service

The Results Enhance your managed monitoring services with Vantage DX

Simplified and streamlined hybrid collaboration management elevates your services and creates opportunities for you to grow your business.

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Less complexity

Manage more with less effort, minimizing strain on your team while delivering better results for clients.

Superior experience

Deliver a more satisfying, consistent experience of Teams and Zoom in any configuration.

More opportunities

Expand the scope of your services to win new customers and maximize your margins with higher-value services.

Manage clients’ collaboration platforms with ease

Unified management of Teams and Zoom streamlines your processes and allows you to demonstrate real value to existing clients and new prospects. Boost your margins through efficient service delivery while growing your revenues with Vantage DX.

How can Vantage DX streamline your services?

Book a demo today and find out.

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