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For Managed Service Providers (MSPs), ConnectWise PSA is the central hub for managing IT service delivery and business operations. But with multiple monitoring tools feeding into ConnectWise, MSPs often face alert storms producing a flood of incidents that are difficult to correlate, prioritize, and resolve. This can add challenges for managing one of the most business-critical platforms, Microsoft Teams, in particular.

Martello’s Vantage DX for ConnectWise PSA helps MSPs cut through the noise, streamline incident management, and resolve Teams call quality and performance issues faster.

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What is Martello's Vantage DX Integration for ConnectWise PSA?

Martello Vantage DX is the industry’s leading monitoring and analytics solution for Microsoft 365 and Teams. With the new ConnectWise PSA integration, Vantage DX simplifies how MSPs manage Teams service issues across multiple customers by being able to automatically create, update, and close incidents directly within ConnectWise. This removes manual effort, reduces response times, and ensures Teams problems impacting SLAs are addressed quickly and efficiently.

Connectwise

Key Benefits

Streamlined Workflows

Ease and automate workflows by eliminating manual coordination between tools. Vantage DX can turn Microsoft Teams performance alerts into actionable tickets in ConnectWise PSA, routing them automatically for faster resolution.

Accelerated Issue Resolution

Reduce alert noise and correlate incidents with service impact, so your team spends less time sorting through alerts and more time solving what matters.

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Better Service Quality

Improve how you manage Teams performance for clients, with quicker identification of SLA-impacting issues and proactive resolution that strengthens customer trust.

Key Features

  • Native ConnectWise PSA integration with Vantage DX
  • Automated incident creation in ConnectWise PSA from Vantage DX alerts
  • Two-way sync between Vantage DX and ConnectWise PSA:
    • Update ticket statuses automatically
    • Auto-update tickets with new alerts
    • Add notes as Vantage DX processes notifications
    • Resolve incidents and close alerts simultaneously

With Martello Vantage DX for ConnectWise PSA, MSPs can focus on delivering outstanding Microsoft Teams performance—without the noise, complexity, or delays.

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