Mitel Performance Analytics lays the groundwork for successful voice quality (VQ) troubleshooting with visualizations that tie performance data points together and point you towards the cause of a problem.

For most, troubleshooting voice quality (VQ) problems takes time, can be difficult to pinpoint and is a constant challenge for IT professionals. Often, these issues arise because of other problems on the network but the bottom line is that it’s your responsibility to find and fix them.

This month’s release of Mitel Performance Analytics, R2.2 does the work for you, gathering voice quality data and displaying it in a way that helps you spot trends and identify root causes.

Call Quality by Call Volume: See what happens to call quality as call volume increases and decreases through the day. This graph can help point you towards a capacity problem, when call volume and the number of bad or poor calls increase at the same time.

VQ Metrics Include:Voice Quality Visualization Mitel Performance Analytics

  • number and percentage of good, fair, poor, or bad calls
  • hour of the day they occurred
  • total number of calls

Call Quality by Directory: Displays as a table or chart showing the number of calls with bad or poor quality for the 10 worst directory numbers associated with a device.

Worst Performing Directory Numbers: See at-a-glance the percentage of poor quality calls for the 10 worst directory numbers associated with a device.

Worst Voice Quality Devices: This query displays as a table or chart the number of calls with bad quality for the 10 worst devices in a container, helping to point you towards the devices that need attention.

Voice Quality Visualization Mitel Performance Analytics

Diagnosing and correcting your VQ problems can have a significant and positive impact on your user’s experience.
We know that monitoring and managing performance offers a better user experience, decreases downtime, and lowers the cost of support. MPA R2.2’s new set of voice quality graphs help to point you towards the cause of a problem for faster resolution. Looking for more information? Take a look at Mitel’s Voice Quality Troubleshooting Guide or visit our MPA R2.2 Primer.


Mitel Performance Analytics Network Diagrams

How long did it take you to troubleshoot your last voice quality problem? 90% of the time it takes to resolve a problem is spent identifying its source. The introduction of Network Diagrams in this release 2.2 of MPA makes it easy to visualize the source of a voice quality problem by teaming a clear ‘birds eye’ view of your network with health status icons, so you can see where the problems are at-a-glance.

With Network Diagrams You:

  • Use your own Network Diagram (Visio).
    Get a different perspective on viewing collected alarms.
  • Have a quick reminder of what your network looks like.
  • Can see the health status over the devices being shown.
  • Can filter container and device alarms and quickly jump to the container or device to see more detail.

How Does it Work?
The Network Diagram panel lets you upload your own network diagram to MPA with network devices and containers arranged to your preferences.

Mitel Performance Analytics Network Diagrams

As an administrator, you might want to see a diagram of:

  • devices based on the physical location
  • devices based on the logical distribution
  • separating groups of devices based on either VLANs, as a cluster, or as a nested grouping
  • monitored devices with surrounding equipment not monitored by MPA

In the Network Diagram panel, MPA overlays health status icons over the devices being monitored. The health status icons are linked to the alarm filter, just like the Location Map panel, the Alarms panel, and the device hierarchy at the left of the dashboard. This means you’ll see only the alarms that are most important to you: for example, only major or critical.

Mitel Performance Analytics Network Diagrams

From the Network Diagram panel, you can display the alarms of a specific container or device. You can also jump to a container or device dashboard to see more detail.
Quickly gain insight into:

  1. Which device is experiencing a problem.
  2. What’s causing the problem:
        Is it a capacity issue?
        Is something misconfigured?
        Do I have a network fault?

With Network Diagrams you can visually identify at a glance, where issues are located on the network.

Interested in learning more about the features of MPA R2.2? Check out our What’s New in MPA 2.2 Primer for more details.

At Martello, our employees are contributing to causes and organizations that matter to them through our Employee-Directed Gift Program. When we first introduced it, we never imagined the breadth and depth of the impact that our employees were having in their communities and around the world. This week we are excited to share the latest instalment in what we are calling The Ripple Effect.

Martello Ripple EffectDid you know that there are currently more than 18,000 field hockey players in Canada and that it’s considered to be one of the oldest games on earth? The sport of field hockey first arrived in Canada in the late 19th century and since then it has evolved and grown thanks to a core group of athletes who are committed to seeing the sport thrive. Over the years, a strong community of field hockey players have established an high caliber of play at all levels for both recreational and competitive leagues. If you have not had the chance to catch a game, there is something incredibly exciting about watching a field hockey match, it is fast paced with an exceptional level of athleticism and draws you in from start to finish.

The field hockey Indoor Pan Am Cup is taking place in Georgetown, Guyana on October 16th – 21st. The qualifier for the World Cup happening in Berlin this coming February, the Pan Am tournament includes teams from Canada, Argentina, Barbados, Guyana, Mexico, Trinidad and Tobago. We could not be much prouder that Martello’s very own Director of Sales, Pardeep Koonar will be representing Canada on the Canadian Men’s Field Hockey Team at this qualifier. A goaltender, Pardeep has participated provincially in numerous national championships and has represented Canada in international competition as well, playing for Canada at the 2014 Indoor Pan Am Cup and the 2015 Indoor World Cup. In addition to his role actively playing on the team, Pardeep coaches players, especially those needing specialized goalkeeper training. When we introduced our Employee-Directed Gift Program at Martello, Pardeep knew that he wanted to direct his donation towards the Canadian Men’s Indoor Field Hockey Program and specifically to support their involvement in the Indoor Pan Am Cup. This program is entirely self-funded and receives minimal corporate or association support to run. Pardeep understands the significant financial contribution his fellow athletes make to compete in an event like this, and the Martello donation will help off-set the considerable expenses that athletes need to incur to participate in the Cup.

Martello Ripple Effect

“I understand the level of commitment that it takes to participate in an event like the Indoor Pan Am Cup. I’m glad that I can make this contribution to help my fellow athletes and open up more opportunity to participate in this sport. I am proud to be representing Canada this week in a sport I am so passionate about.” Said Pardeep Koonar.

“Thanks to contributions like those made by Martello, we are able to off-set some of the expenses associated with training and travel that can be a burden to the athletes who are trying to focus on their performance.” said the manager for the men’s team, Vernon Grattan-King.

As the team heads to Guyana this week, they are going in strong having previously won gold at the Indoor Pan Am Cup in 2014. Good luck to the entire Canadian team as they head off! At Martello, we are excited to cheer them on and will be streaming the games live in the office – we are pretty sure that Pardeep will be able to hear us cheering all the way from Guyana! It is an honour to be a small part of the Indoor Pan Am Cup and we are proud to see one more ripple added to the Ripple Effect of our Employee-Directed Gift Program.

Martello’s own Paul Grant is fresh off his flight from New Orleans where he attended this year’s CSS Dev Conf. This conference is laser focused on CSS for Web Designers and Developers and brought together the best of the best in the design world. Having attended the CSS Dev in the past, Senior Web Designer, Paul Grant was excited to have been selected to present at this year conference.

Paul Grant

Paul’s talk was called “Applying a Design System to a Legacy Product” and gave a tactical approach to how a front-end designer should introduce a new design system without really ‘messing things up’. Not an easy task… When a web application is a few years old and hasn’t had a design system integrated into it, it means that many developers have been contributing their own CSS to the design. Sometimes it’s poorly done because people haven’t learned enough about CSS, and sometimes work is duplicated; someone will design a component that they need, and then years later someone needs a similar component. The second person doesn’t realize the first person made it already, so they make it again. By having a library, components get created once and they get created properly from the outset. Mitigating risk during this process is key and Paul recognizes that there’s a big challenge in taking out the old and putting in the new. It can often halt development completely if someone wanted to do it all at once. And doing it over time has challenges in making sure that the old and new don’t conflict during implementation.

Paul Grant CSS DEV Conference

At Martello, we had the opportunity to see Paul’s test run of his talk so we weren’t surprised to get word from New Orleans that his talk was voted the best-of-the-best out of over thirty sessions and he was asked to offer his talk a second time at the conference.  We sat down with Paul to ask him, what were the top three takeaways from the CSS Dev conference? Here is what he had to say…

Paul’s Top 3 CSS Dev Takeaways

  1. A good portion of the talks (including mine) revolved around the concept of design systems. Design systems are so, so important in making your CSS scalable when your sites and applications get large. Just searching the term ‘design systems’ will return a huge swath of results to research.
  2. The next up-and-coming technology in web design is called Houdini. Houdini is a W3C group who is trying to build a new set of APIs to hook into the browser’s rendering engine as it goes through each step to lay out a page. Currently developers can only get into the DOM API, but Houdini hopes to hook designers and developers into more levels of the rendering process. This will eliminate the concern of browser support for a CSS feature. We won’t wait on browsers to implement their support. This is going to be huge over the next few years.
  3. In the CSS world, people are so supportive and there are lots of opportunities to attend and speak at really relevant conferences with amazingly smart people. If you’re thinking about getting into speaking at conferences, I can assure you: it’s terrifying. But try to do it in New Orleans, because there’s enough liquid courage available on Bourbon St. to knock your socks off.

What was one of our favorite things about Paul’s talk? This retro style video that Paul made that might bear an uncanny resemblance to a certain VP of R&D at Martello. Paul has also been approached about speaking at another conference in the new year so we will keep you posted as that opportunity develops.

Congratulations again Paul, kudos on a job well done!

Network management can leave you with lots of questions.  Do I have a voice quality problem? What’s causing it? How can I find AND fix the issue? And most importantly: How can I get more visibility into my network?

When managing a network, you need to be able to prevent capacity problems before they arise or at least know when an issue is happening so that you can quickly get to the root cause and resolve it. This is not an easy task, just finding the source of an issue takes time and eats up valuable and costly IT resources. The reality is that most voice quality issues are caused by events in the IT infrastructure either through misconfigurations, capacity or bandwidth issues or network faults. But the bottom line is that it’s your responsibility to pinpoint these issues and fix them. With this month’s release of Mitel Performance Analytics R2.2, finding and preventing problems is about to get a lot simpler.

Solid Foundation for Network Success:

Network Testing and site qualification

So, how can you set yourself up for network success? Doing the right work prior to a deployment can make all the difference and remove any guesswork. MPA R2.2 includes access to, a web-based site qualification tool specialized for UC that tests network fitness for a deployment. UCScore tests for the voice quality indicators that matter and can show you before you deploy if more network capacity might be needed for better performance. Going into a deployment with a full understanding of network performance arms you with the resources needed to build a solid foundation for your network. Run a test at to see how it works.

See the BIG Picture: Network Diagrams

Did you ever wish that you could have a clear ‘birds eye view’ of your network? With MPA R2.2 you can upload a diagram of your network so that you can visually see all devices with associated status alarms that make up the network and easily identify where the biggest problems may be. This perspective of the network quickly highlights issues and can help you visualize the source of a VQ problem, giving you insight into which devices are experiencing problems and why, is it a capacity issue, a network fault or a misconfigured device? This takes the guesswork out of network issues and gives you a single pane of glass through which to view your network.

Show Me the Problem : Voice Quality Visualization Graphs

Once deployed, your network can feel like it’s out of your control with lots of moving parts and variables. Its often the ‘unknowns’ that can keep you up at night. With this release of MPA R2.2 we are introducing tools that can give you much needed visibility into your network. New voice quality visualization graphs pinpoint the cause of a problem quickly, allowing you to resolve issues before they impact the user. These dynamic graphs can also help you spot trends and identify root causes – do you want to know how high call volume correlates to voice quality issues? or What are your worse performing directory numbers? With voice quality visualisation graphs you can see exactly what the triggers are for these issues you may be experiencing.

This release of MPA R2.2 adds value with network tools that shorten the path from problem to resolution, allowing you to tackle your network problems head on.

MPA R2.2 Tools: Check out our infographic and primer ‘What’s New in MPA 2.2’. All the documentation for 2.2 has been added to the website.

Webinar : Sign up for the webinar ‘What’s New in R2.2 of MPA’ taking place on October 12th.

Learn More: Want the whole story? Visit our Mitel Performance Analytics page.