Enterprise Connect

Its been a busy few months here at Martello with us announcing our merger with Elfiq Technologies in January. Behind the scenes, we are busy getting ready to attend Enterprise Connect in March. Teamed with Elfiq, we will be giving you a first look at Martello’s latest UC performance management solutions. At the show, you will find us at booth #739 where we will be running demos and there to answer any questions.

If you are thinking about attending Enterprise Connect, REGISTER THROUGH US Enterprise Connect

Why Attend?

  • Stay Up-to-Date: Get the latest and greatest from Martello and hear from visionary industry thought leaders in Keynotes and General Sessions.
  • Grow Your Network: Book some time to meet with the Martello team and connect with the largest gathering of enterprise communications and collaboration leaders.
  • Learn From Industry Leaders: Attend a full schedule of Free Education in the Enterprise Connect Theater and Sponsored Sessions.
  • Evaluate All Your Options: Find out about how your organization can leverage Martello’s UC management solution and engage with 180+ of the leading equipment, software and service providers.

Already planning on attending? Book some time with us at the show.

Think that your network is capable of handling the load of your unified communications traffic? Onboarding is among the most important success factors for a unified communications (UC) deployment and having a detailed view of network fitness is critical. UCScore site qualification performs a simple pre-deployment network check to ensure a better customer experience.

UCScore establishes a strong foundation for your UC network from the start, preventing problems resulting from overcapacity, such as echo, delay or jitter.  Unlike alternatives, UCScore tests what matters to UC, so you’ll have a clear, accurate assessment of the impact a planned UC deployment will have on your network. Network fitness is no longer an unknown but clearly assessed and understood prior to deployment.

UC Score is: 

  • Web-based – no software installation
  • Specialized for UC
  • Tests network fitness for a UC deployment, testing what matters to voice performance.
  • Know when more network capacity is needed for good performance.

How it Works

After collecting your information, UCScore runs a series of tests that take just a few minutes.

  • Tests by sending packets (representing voice calls) between customer and UCScore server.
  • Customer portal delivers easily understood summary results.
  • Coming Soon: The service provider portal will deliver a more detailed report on network fitness data.

When the test is done, you see the results. The test includes:

  • Network Fitness Scores
  • Expanded Views
  • Download/Upload Speed
  • Packet Loss

For Service Providers, the dashboard view will provide detailed data on network fitness for UC


  • Network Fitness Scores
  • Expanded Views
  • Download/Upload Speed
  • Packet Loss

Looking for more information on MPA R2.2? Take a look at our latest demo video or our ‘What’s New in MPA R2.2 Primer’.

It’s no secret that Martello is ready to launch its next phase of growth – we’ve experienced rapid expansion via our strong partnership with Mitel, delivering UC performance management SaaS to 6,000+ customers in more than 20 countries around the world. To start 2018 with a bang, we announced a key milestone: a merger with SD WAN link balancing and bandwidth optimization company Elfiq Networks. Reaction was swift: OBJ identified Martello as a ‘company to watch’ in 2018, even suggesting that Martello “could end up being the city’s biggest tech story of 2018.”

Martello Elfiq Merger

It’s a heady but not implausible proposition, as we set out to create a new market leader in the management of UC network performance. Why have we chosen this path to growth? Well, let’s take a look at what the market is telling us. First, digital transformation is becoming a strategic imperative for businesses to stay competitive. Digital transformation may seem like a buzzword, but what it really means is using new and exciting technologies like IoT and AI to make communication, collaboration and the customer experience better. Second, cloud is the platform for digital transformation – and as the UC industry moves to the cloud, it’s clear that some complexity has resulted. In a recent survey, 83% of IT professionals said troubleshooting network problems was as difficult or worse after deploying cloud technology. Finally, SD WAN has emerged as a key technology in delivering network continuity and stability – something that is very important to UC deployment success. IDC pegs the annual growth rate for SD WAN solutions at 69% – a rapidly growing market, to be sure.

So, what does this mean for Martello? You’ll have to watch this space as we work towards a key launch at this year’s Enterprise Connect in March. We’ll leverage the strengths of our combined team: in SD WAN, in UC performance management SaaS, in understanding how UC performs on cloud networks. As Martello CEO John Proctor said in announcing the merger: “This transaction offers value for customers and shareholders. We’ll grow faster and solve our customer’s problems more effectively, and will be well positioned to accelerate market share through both organic growth and future acquisitions”.

One thing’s certain: there’s momentum building and excitement in the air – it’s palpable whether in our Kanata headquarters or in our Montreal and Paris offices as we kick off the new year. Could Martello really be Ottawa’s “biggest tech story of 2018”? We’re hard at work to make it happen – ask us how!

For Mitel Performance Analytics R2.2 users, delivering reliable unified communications (UC) network performance just got a lot easier. This release sees the introduction of our Online Help resource, accessible from every page, filled with detailed content and simple to use.

Mitel Performance Analytics Online HelpContaining comprehensive information, this new resource is your go-to source for everything MPA. There is an easy to navigate menu that includes a section for when you are first getting started, troubleshooting tips and tricks as well as advanced user information for MPA ‘power users’.

Online Help Features Include:

  • Improved topic organization
    structure, and navigation
  • Cross-topic links
  • Improved search capability
  • Ability to print individual topics

With feature by feature descriptions, you can easily find out about how to take your MPA use to the next level. The search function makes drilling down onto what you need to know at that exact moment easy.

Mitel Performance Analytics Online Help

Screenshots and detailed user information steps you through areas you might be having trouble with.

Mitel Performance Analytics Online Help

Looking for more information on MPA R2.2? Take a look at our latest demo video or our ‘What’s New in MPA R2.2 Primer’.

We have had an amazing year at Martello with many business achievements to be proud of. As a company that prioritizes culture, a true measure of our success and satisfaction in 2017 has been the growth of our Employee-Directed Gift Program and being recognized with a second Employees’ Choice Award.

Employees Choice Awards

Last Thursday was a special night for us here at Martello, a group of us got to attend the Employees’ Choice Awards 2017-2018 (ECA) at the impressive Rideau Club in the heart of downtown Ottawa. We were thrilled to receive this award, which honours companies within the National Capital Region that recognize employees as their greatest asset. We are proud to have been selected as a winner of this award for the second time, which is based on a survey of our Ottawa employees.

This award was a real validation of the work we have done this year to enrich our company culture. A key point of pride for our team is the Employee-Directed Gift Program, which continued to grow in 2017 after being launched in 2016. The program has empowered employees to make a deeper connection with the community organizations that matter most to them. This year, the Canadian Advanced Technology Alliance (CATA) recognized the vision of Martello Co-Chairman, Bruce Linton in developing the company’s Employee-Directed Gift Program and honoured him with the Telfer Private Sector Leadership in Advanced Technology Award.

At Martello, we strive to be thoughtful about the way we nurture culture. Of the program, Bruce Linton has said, “Our employees are proud of the Employee-Directed Gift Program – it’s a unique ‘perk’ that has an impact far beyond our own walls. This recognition is great validation of our unique community-building approach to corporate culture”.

Catch up on the organizations we have been honoured to help in 2017.

Martello Gives Back

Continue to watch our blog and the hashtag #MartelloGivesBack to see the latest contributions made through this program. We can’t wait to see what 2018 brings as we expand the ripple effect of this program.