Why Infographics Work
Did you know that people remember 80% of what they see or do, compared with just 20% of what they read? This makes sense why infographics are so popular with Google recording close to 100,000 searches per month for the term ‘infographic’ in the past year.
At a single glance, infographics can tell a story or help offer clarity around a difficult to understand concept, or visually communicate and compare complex data points. Over the past year, we have seen some amazing infographics that straddle that delicate line between being both beautiful and informative. Read on to see some of our favorites.

The Power of the Mobile Consumer | Mitel Networks
We all know that Mitel is a powerhouse when it comes to connecting companies around the globe, and they have a proven understanding of the way people communicate. That’s why when we first saw this clean and fact filled infographic – we paid attention. This infographic is chock-a-block with stats and facts and tells the story of the mobile consumer, why and how they are using their phones and the way in which they are shaping buying behavior and driving mobile innovation. Quirky and to the point, you will quickly see why this infographic is one of our favorites.

World’s Biggest Data Breaches | Information is Beautiful
Visually beautiful, this infographic details the world’s biggest data breaches dating back to 2004. This is an addictive infographic as it is fully interactive – you can highlight specific companies and dive in for more detail and you can also filter the infographic to show different industries or the specific type of data breach. It is fascinating to see the marked increase in these types of breaches over the last decade and to see how those that really are highlighted in the media, think Ashley Madison, Target and LinkedIn, actually did not impact as many individuals as others you might not have heard of. The takeaway? Don’t share your password – with anyone…

The Daily Routines of Famous Creative People | Podio
So, we all know how quickly time flies – how we spend our days is in effect how we spend our lives. Everyone faces that daily struggle of how to divide up that precious time – between working, eating, relaxing and exercising. This is a fascinating visual to see how creative icons throughout history have spent their days and to wonder if these careful or casual choices have had an influence on them and the impact that they have had on the world over the years. It definitely makes us wonder how much time we really need to spend checking our Facebook feeds.

2016 Year In Review | Kanata North BIA
We loved this infographic from our friends at the Kanata North BIA. With its punchy colours and straightforward stats, this infographic tells the story of the growth in Kanata Tech over the year and highlights the many events, exciting success stories and our growing social media presence. Keep up the great work Kanata North BIA, Martello is happy to be a small part of this BIG {and booming} ecosystem! #SeriousTechLivesHere

How to Start a Start-Up | Funders and Founders
At Martello, we sure do understand the challenges of getting a start-up off the ground. Because we spend our days making the decisions that will fuel our start-up’s growth, it’s no wonder that we fell hard for this straightforward infographic that simplifies the steps you need to take to get your start-up off the ground. We know – it makes it all look so easy! Our favorite takeaway from this infographic is ‘live in the future, ahead of your time’ very true and great words to live by.

Super BowlYou don’t have to live south of the border to get caught up in the hype for Super Bowl LI. You might be excited for the tasty game day treats or looking forward to watching the pricey commercial spots, halftime show or even the game itself. There is a lot we can learn from the sport of football and the drama, supreme dedication and passion that gets a team to this big game.

“Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work.” Vince Lombardi

Vince Lombardi, one of the greatest coaches of all time, really understood the strength of team work. As a start-up, we know that our employee’s individual commitment is essential to our overall success and that we will only truly succeed if we have every employee diligently working towards our common goal. At Martello, over the years, our success has been driven by the strength of our employees and nurturing a corporate culture that produces a cohesive team. Managing our growth is key – we have a global and diverse workforce, so we’re always reviewing and improving the way we communicate – from the tools we use, to how we document processes, to issuing regular updates.
Like draft picks for Super Bowl contenders, we look to carefully build a team that will succeed and contribute to our uniquely Martello culture – based on respect, inclusion, creativity, risk-taking and the drive to solve customer problems.

“Winning isn’t everything. It’s the only thing” Vince Lombardi

This Sunday, the Super Bowl will be won or lost based on a winning point value and it is often the showy, crowd pleasing touchdowns that keep fans on the edge of their seats and eventually win the game. Viewers don’t typically see all the work that leads up to that point – the commitment to teamwork, intricate gameplay and a seasons’ worth of training that goes into getting the ball across the line. This is true in enterprises as well – whether here at Martello, in channel partner organizations, or customer sites. Martello’s SaaS provides IT teams with the tools to make all of their ‘behind the scenes’ work managing network performance easier and more cost-effective.

The Best Defense is a Good Offence

Super BowlIn football, the goal of mounting a strong offense is of course to score points.
The best defense is a good offence both on and off the field, and it’s no different when it comes to managing and monitoring your UC solution which can often feel like a ‘game of break and fix’ as you try to fix problems after customers have been impacted. So, how can you mount the best defense of your network? By using a fault and performance management solution like Martello’s that helps manage large enterprise deployments and can proactively detect and address issues – before the end user is impacted. It’s this proactive network management approach that provides a strong line of defense – ensuring your team is not struggling to react offensively when issues on the network arise.

While you are enjoying the Super Bowl this weekend and all the spectacle that surrounds it, keep in mind that many of the great lessons that we can learn from this sport can also be applied to the way you manage the performance of your network. And who knows, by actively monitoring the performance of your network, you might just avoid being interrupted for a network crisis during the ‘big game’!

Martello Gives Back

It is exciting to see how the ripple effect is continuing to grow as Martello gets to be a small part of the BIG impact our employees are having on causes near and dear to their hearts. With the hockey season in full swing right now in Canada, we are excited to share our latest post that offers a glimpse into a dedicated team of hockey players heading to their first ‘away’ tournament.

Like any good Canadian, Geoff Stewart a Software Architect at Martello, loves the sport of hockey. Over the years whether it’s been playing recreationally or coaching a league, hockey has played an important role in Geoff’s life. So, when Geoff’s son was old enough, he was excited to have him be part of the West End Wolverines and was thrilled to be asked to act as the head coach of the team.

Geoff has been coaching hockey for over 10 years and has been coaching his son’s team with the West End Wolverines for the past 5 years. This year, his son is with the Atom B2 team called the ‘Crushers’. The popular and long-standing West End Hockey League offers non-body contact core programming for players from age 5 to 17.  This league prides itself on having created a hockey program that allows players to not only develop their hockey skills, but also expand their life skills training and good sportsmanship off the ice. Oh, and it’s fun – did we mention that? These players quickly gain a love for the sport in a competitive but engaging environment.

While several of the mixed team of 9 – 10 year olds had previously been to an ‘away’ tournament, they quickly realized that this season there were 6 players on the team who had not yet had this experience. The team’s coaches knew that it would be a highlight of their season to attend an upcoming tournament in Petawawa, Ontario. It is expensive to attend ‘away’ games and this can be a barrier for many families – there is the tournament entry fee but then the additional cost of an overnight stay in a hotel, travel costs and many meals out to consider.

When the team decided to attend the tournament in Petawawa, Geoff decided to use his employee directed gift to offset the cost for all players attending. So how did they do? Well, they lost in the finals but for the kids it was really about the team building that happened both on and off the ice. There were the fun team dinners after the day was over, the rowdy time in the hotel pool and then the thrill of staying overnight in a hotel for these young players.

For a lot of these players, this tournament will continue to be the highlight of the season as they continue to play their way to victory. At Martello, we are always excited to see young athletes developing a lifelong love of sport and we were very proud to be a small part of a big weekend for the West End Wolverines ‘Crushers’.

This month marks the eagerly awaited release of Mitel Performance Analytics (MPA) 2.1. So what is there to get excited about? Here’s the ‘highlights reel’ of what to expect with this latest release of Mitel’s fault and performance management solution – Mitel Performance Analytics.

1. Alarm Analytics

When you are inundated by alarms, it can be hard to see what is really happening on the network. Alarm fatigue can set in when you can’t differentiate big problems from small ones. MPA 2.1 introduces Alarm Analytics which learns from your behavior, optimizing and customizing how alarm information is presented to you. As the system learns from actions like assigning or ignoring an alarm, it begins to prioritize the alarms that are most important to you. The outcome is faster identification of critical problems on the network.

With Alarm Analytics you can :

  • Flag alarms as ‘My Favorites’
  • Create and follow alarm labels
  • Filter and group alarm data
  • Perform operations and editing on a group of alarms
  • Save and share custom alarm data views
  • Display time-related alarms
  • Display a log of all operations that have occurred on an alarm of interest

2. Expanded MiVoice MX-ONE Capabilities

In this release of MPA 2.1, monitoring of the MiVoice MX-ONE is expanded to include IPT user data, device and extension inventory, route and gateway utilization, extension and terminal registration, in addition to scheduled and on-demand backups. New MiVoice MX-ONE performance management capabilities in this release include:

  • Route & Gateway utilization (SIP/Legacy)
  • Scheduled backups & results reporting including mirror backups of all nodes
  • Extension and terminal registration
  • Device and extension inventory reporting
  • IPT user dashboard with voice quality reporting
  • Status monitoring for MX-ONE services: CMG, InAttend, ACS Media Server, MiCollab Advanced Messaging

3. MBG SIP Trunk Voice Quality

This release of MPA supports monitoring of SIP Trunk Voice Quality, for real-time identification of voice quality problems. MPA now shows media quality levels as received at the MBG (near-end) and at the SBC/Gateway (far-end), for the LAN side (ICP) of the MBG and the WAN (Internet) side of the MBG. This feature requires MBG Release 9.0 or later.

 4. Simplified Licensing and Onboarding

Getting customers licensed and up and running quickly means more time for core business activities – and less drain on IT resources. We’ve simplified the process, with the System Configuration Wizard, and the Device Discovery tool – which scans the network to find available devices, making it easier to add new devices to MPA.

Using the new System Configuration Wizard it’s easy to:

  • Quickly register an end user system and enter a valid license ID.
  • Update or correct SMTP server settings.
  • Configure a Twitter account to receive private Twitter notification of alarms.
  • Configure a Twilio SMS account to receive SMS notifications of alarms.
  • Supply a MapQuest API key to enable map coordinate lookup from street addresses.

5. Full Feature Parity With Enterprise Manager

Current Enterprise Manager users can now migrate to MPA 2.1 for a full featured replacement, with additional capabilities and cloud-based deployment.

Features to complete and improve Enterprise Manager feature parity include:

  • Advanced User Operations (AUO) for MiVoice Business (moves and deletes)
  • Single sign-on and shared single sign-on to MiVoice Business
  • Alarm monitor – in-browser notification replaces system tray.
  • SDS error rate with alarms

Service quality is now a strategic requirement for enterprises and partners. Each new release of MPA adds value with tools and device support, to make it faster and easier to fix network problems and deliver service quality. Want more details? Check out our primer ‘What’s New in MPA 2.1’ or visit our Mitel Performance Analytics page.

Mitel Performance Analytics 2.1


It’s a new year, time for a fresh start and the perfect time to make a few New Year’s resolutions. Whether for the health of your body and mind or the health of your network, we all feel ready to tackle life’s challenges at this time of year. However, since studies show that fewer than half of us are actually sticking to our resolutions 6 months later, we’re making it easy for you.  We have 3 network performance resolutions that you can feel free to break, to make 2017 the year for effortless network maintenance.

Resolution to Break #1: Play a Game of Break & FixNew Years Resolutions

When you are dealing with an unmonitored network it’s like trying to work in the dark. Troubleshooting issues becomes a game of Russian roulette and pinpointing the source of issues is time consuming and costly. Using fault and performance management software takes away the guesswork and allows you to quickly isolate and FIX issues on the network. Adding new devices to your network can be risky especially when you are dealing with aging infrastructure. With an unmonitored network the increase of devices can increase tenfold the chance of something going wrong – using a fault and performance management software like Mitel Performance Analytics delivers significant value with capabilities including:

  • Cloud or on-premise deployment options
  • Secure remote access to devices
  • 24/7 monitoring of voice quality and other stats, with alarms
  • Support for Mitel and third-party devices on the network
  • Alarm Analytics
  • Advanced inventory reporting

Resolution to Break #2: Get Lost in a Sea of Data

We all get tired of being bombarded by alarms. When you are inundated by alarm notifications you can’t tell which are important and which to ignore in a sea of meaningless notifications. The latest release of Mitel Performance Analytics R2.1 introduces Alarm Analytics which monitors your network and transforms the data it collects into a powerful asset for your business. Repeatedly ignoring an alarm? Assigning a particular kind of alarm to the same individual time and again? Great, MPA will realize that and change your view so that you are only seeing the issues that matter most to you. Remove the clutter and get down to what is most important to you with alarm analytics.

Resolution to Break #3: Keep Skilled IT Resources Focused on Small Problems

You know how it goes, something breaks on the network and you quickly divert your most skilled team members to try and identify and then fix problems as they pop up. Firefighting these small issues on the network can drain your IT resources, as costly and skilled team members spend their time chasing problems that could be handled by less skilled team members. Monitoring the network using fault and performance management tools help to quickly pinpoint the most critical issues on the network before they impact the end user which allows your team to monitor the network proactively instead of reactively.

The New Year is a great time for new beginnings and fresh starts. Facing the New Year with a positive plan of action to manage your network will bring peace of mind and ensure that you spend your time proactively managing your network.