0%
Drop in Teams Support Tickets
Our cost model indicates that up to 60% of potential issues can be mitigated with proactive monitoring.
With the latest release of Vantage DX, Martello is the first in the industry to deliver proactive monitoring for Teams Phone. Robot managers will place calls to a phone number on the PSTN, to test if it connects and the quality. These calls are continuous 7×24, every 10 minutes. This helps you to detect Teams Phone problems before they impact users.
To speed troubleshooting, in addition to visibility of the Call Quality Dashboard, Vantage DX gives you rich visibility of the SBC to see:
Drop in Teams Support Tickets
Our cost model indicates that up to 60% of potential issues can be mitigated with proactive monitoring.
Reduction in IT Support Costs for Organisations with over 1000 Users
For organizations with over 1,000 users, proactive monitoring can halve the amount of IT support labor required.
Decrease in Required Staffing for an Organization with over 10,000 Users
Organizations with over 10,000 users can expect proactive monitoring and enhanced diagnostics to cut required support staff by 2/3, so they can be refocused on other initiatives to transform your business.
Teams downtime has a significant cost. See how we can help!
Users expect Microsoft productivity solutions to work on demand — wherever they are, whenever they want.
That’s not easy when you don’t have end-to-end visibility and the only problems you ever see are the ones that already happened.
Martello’s Vantage DX gives you the tools to detect issues proactively, resolve them faster, and uphold the toughest SLAs while keeping costs under control.
Martello’s Vantage DX is the only digital experience management solution purpose-built to enable frictionless Microsoft collaboration. It expands on and dramatically augments native Microsoft monitoring capabilities across Teams Meetings, Teams Phone and Teams Meeting Rooms
Read the recent review by Microsoft MVP Brien M. Posey where he rates Vantage DX 4.9 out of 5 for its mix of purpose-built features for Microsoft Teams.
Martello’s Vantage DX extends your reach for more insight and control:
See what Martello’s Vantage DX can do for you.
Join Kevin Kieller and Dino Caputo for an insightful webinar as we share a detailed model designed to calculate the value of proactive monitoring and enhanced diagnostics in Microsoft Teams environments.
Watch Now!Get our latest eBook to go further with Martello's Vantage DX. Close visibility gaps, anticipate issues, and deliver an exceptional Microsoft 365 and Teams experience.
Download Now!Collaboration platforms like Microsoft Teams are absolutely central to how enterprises get business done these days. But sometimes the fastest, most direct way to answer a question, solve a problem…
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