Remote users
Too little bandwidth and bad home Wi-Fi may cause problems for remote users.
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Microsoft Teams Phone streamlines collaboration by bringing voice services into the Teams environment.
Users expect the same quality and reliability they get from the traditional phone system — which means choppy Teams Phone audio and other issues are a big letdown.
It’s more than an inconvenience. Teams Phone issues can affect productivity and business performance, ultimately causing users to give up on Teams Phone — wasting the company’s investment.
Fortunately, Martello Vantage DX can help.
Read our Teams Phone use case
Find out all the ways Martello Vantage DX puts you in full control of the Microsoft Teams Phone experience.
What causes choppy Teams Phone performance?
There are lots of places for Teams Phone issues to occur — and native Microsoft tools can’t see them all:
Onsite users
Outdated Teams clients, a lack of processing power and incompatible phone hardware are factors for users onsite at your locations.
Local network
Insufficient capacity, firewall configurations and faulty switches can interfere with Teams Phone in your local network.
Session border controller (SBC)
Here the big risks are congestion and dropped packets along with improper load balancing and overloaded SIP trunks.
The public switched telephone network (PSTN)
There can be issues with traffic coming into and out of the phone network and unexpected outages are always a threat.
Microsoft data center
Service outages, incoming and outgoing traffic problems and performance issues can all bring down Teams Phone performance.
Causes of Choppy Teams Phone Performance
Solve choppy Teams Phone and other issues with Vantage DX
Martello Vantage DX augments native Microsoft tools to give you end-to-end visibility across the entire Teams Phone networking environment. Here’s what you gain:
- 24/7 monitoring, alerting and network path tracing so you can be aware of issues sooner and get to root causes faster.
- Insights into the full range of voice and connection issues, collaboration issues, and Teams Room device health.
- Visibility into the SBC and PSTN if you have a direct routing architecture for Teams Phone and manage your own SBC.
- Monitoring of Teams Phone usage so you can optimize license utilization and keep costs down.
Give Martello Vantage DX a try
Request a demo today and see how our solution can make you a master of Microsoft Teams Phone.
Need more help?
Check out our other Help Me With topics
and use cases:
Teams Room
