Microsoft Teams has become the go-to platform for seamless collaboration and communication. However, like any technology, performance issues can arise, and these issues affect user experience and productivity. For IT teams tasked with Microsoft Teams troubleshooting, having access to comprehensive data is key. In this blog, we explore the challenges faced by IT teams and how harnessing more data can make the process significantly easier.
What Do the Numbers Say?
With Microsoft Teams at the forefront of modern comms, ensuring solid performance is seriously important for businesses globally. Our recent report on Microsoft Teams studied 9 million communications that took place globally. 3.1% of these calls faced issues, which might seem like a drop in the ocean, but for a big business, it translates to thousands of disrupted meetings each year.
For example, for a company with 5,000 users, that equates to around 42,000 substandard meetings annually. Now, imagine the lost productivity, reduced customer satisfaction, and potential revenue drops resulting from these call disruptions. At the scale many businesses operate at, 3.1% isn’t negligible, particularly for parts of a business like customer success and sales, where each interaction could mean the difference between gaining and losing money. For these ‘revenue generating’ Teams users, even a single disrupted meeting with external stakeholders could be a serious problem.
The IT Struggle: Deciphering the Root Cause
IT departments are at the frontline, addressing these issues. But, pinpointing the root cause in a sea of potential causes is not easy – at least at first glance. Whether it’s bandwidth issues, global network problems, local network disruptions, or specific user device challenges, the variety of disruption types is extremely broad.
With Teams being a global platform, country-specific challenges can also throw a spanner in the works. For IT teams, this minefield of potential problems can seem overwhelming. Without a well-planned troubleshooting process, finding causes is like finding a needle in a haystack, and that’s before you can even start fixing the problem.
Harnessing Data: The Game-Changer For IT Teams focused on Microsoft Teams Troubleshooting
The solution to this lies in harnessing the power of data. With the right kind of data at their disposal, IT teams can transition from reactive troubleshooting to proactive issue resolution.
Understanding the details of call disruptions, right from the country-specific challenges to the nature of the problem (be it local networks, ISPs, or devices), equips IT teams with the information they need to address issues.
To do this, IT teams need Vantage DX. With Vantage DX, IT teams can immediately spot all Teams user experience issues, easily group them, drill down, and look for specific problems to further analyze them. That arms them with root causes and massively speeds up the approach to a fix.
Driving Towards Seamless Collaboration
Maintaining the high performance of Microsoft Teams is not just an IT tick box exercise; it’s a critical business requirement. Clearly, communication and collaboration are hugely important, but when you’re operating at scale, how well that works could be the difference between targets being hit or missed by a mile.
Armed with the right data, IT teams can rise above these challenges, ensuring that every Teams call – whether it’s sealing a deal with a client or brainstorming the next big idea – goes off without a hitch.