Stop Firefighting: Get Ahead of the Next Microsoft 365 & Teams Outage with Vantage DX
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Let’s face it: when Microsoft Teams goes down, it’s a nightmare for IT teams with everyone asking ‘is there a Microsoft Teams outage’? The recent Microsoft outage on July 18, 2024 (Incident MO821132) was a stark reminder of this reality. Organizations relying on Microsoft 365 were hit hard, scrambling to manage the fallout. But what if you didn’t have to scramble?
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See how Vantage DX provides early alerts so your IT team can spring into action, deploy backup plans, and notify users, avoiding the chaos of troubleshooting an unfixable problem.
Microsoft Isn’t Perfect
Even the best technology can fail. While we often praise Microsoft for its reliability, outages do happen. We saw significant disruptions not only on July 18, 2024, but also in previous incidents, like those on January 25, 2024, January 25, 2023, and June 9, 2023. These outages impacted multiple services, including Teams, SharePoint, and OneDrive, bringing business operations to a grinding halt.
Be Proactive, Not Reactive
Knowing that outages are inevitable, the question isn’t if another one will happen, but when. Instead of waiting for the next disruption to catch you off guard, take proactive steps to mitigate the impact. It’s about having a solid plan in place and the right tools to detect issues early.
The Vantage DX Early Warning System for Microsoft Outages
This is where Vantage DX shines. On July 18, 2024, Vantage DX detected signs of a Microsoft outage at 6:44 pm ET, almost an hour before Microsoft confirmed the issue at 7:41 pm ET. This early warning allowed our customers to act swiftly, implementing backup plans and notifying users well ahead of time. Read more about the visibility provided during this outage. 
On July 18, 2024 at 6:38 pm ET, Vantage DX started to see indicators of a Microsoft outage impacting users’ ability to access various Microsoft 365 apps and services. Almost an hour later at 7:41 pm ET Microsoft issued a statement on X confirming an outage.
Randah McKinnie, Martello’s VP of Product, speaks with Martello customers frequently to learn how they are leveraging and benefiting from Vantage DX. She says “I often hear from customers that Vantage DX acts as an early warning system, not only for Microsoft outages, but for other more common issues like corporate or ISP network bottlenecks, or degradation of Teams Room or Teams Phone performance. Having an early warning of a broad Microsoft outage buys them the time they need to proactively implement back-up plans, and communicate with users, often before users even notice there’s a problem.”
Imagine having that kind of foresight. Instead of wasting precious time troubleshooting an unresolvable issue, you could immediately switch to contingency plans, keeping your operations running smoothly.
Steps to Take Now
- Early Detection: Use Vantage DX to get early alerts about potential outages, giving you a critical head start.
- Backup Plans: Develop and regularly update contingency plans tailored to your business needs.
- Communication: Establish clear lines of communication for notifying users and stakeholders during an outage.
- Continuous Monitoring: Leverage Vantage DX’s comprehensive monitoring tools to maintain visibility over your Microsoft 365 environment.
Prepare for the Inevitable and Know if is there a Microsoft Teams Outage
Outages are unavoidable, but being unprepared isn’t. By integrating Vantage DX into your IT strategy, you can ensure that your organization is ready to tackle the next Teams outage head-on. Don’t wait for disaster to strike. Be proactive, stay informed, and protect your business.
