Vantage DX didn’t just help them more rapidly fix issues as they came up, it highlighted what they needed to do to prevent problems in the future. It has also acted as a ‘single source of truth’ to confirm the cause of performance issues or identify when rolling out something new has impacted Teams performance. This has made resolving these problems faster when the security or network teams need to be involved.
Problems like the one that Unum experienced can result in losses that most businesses don’t realize. Research shows that approximately 3% of Microsoft Teams calls are poor or fail each day, with the vast majority caused by issues in the IT and network infrastructure. In the case of Unum, with hundreds of thousands of Teams meetings each month this could mean 6,000 disrupted meetings and more than 3,000 hours of lost productivity every month (assuming 30-minute meetings). Learn more in Hidden Losses: The ROI of Insight into Microsoft Teams User Experience.
Microsoft Teams is evolving to become the hub of business communication and collaboration for Unum, with plans to integrate ServiceNow, Workday, and other applications. As Unum’s employees come back to the office, they are using video in ways they didn’t prior to the pandemic and the company now has 190 Microsoft Teams Rooms (MTR) to support hybrid meetings. While MTRs can be challenging to manage, Vantage DX makes the job much easier: “Vantage DX has made it significantly easier for us to monitor all of our Teams Rooms. Instead of having to use five different tools to monitor different aspects of the rooms we now have a ‘single pane of glass’ to monitor them”, said Mr. Snipes. “The ability to correlate issues and root causes from a single platform showing us device and peripheral health, Room call quality, Teams service health from Microsoft, and license status all in one location is huge. The icing on the cake is that Vantage DX can generate alerting – no more blowing up your inbox with alerts coming from multiple different sources.” Having deployed Vantage DX, Mr. Snipes feels better prepared for the continued expansion of Microsoft Teams.