Tollring and Martello Partnership delivers end-to-end service insights to enhance the Microsoft Teams Experience
Uxbridge, UK – 29 April 2025 – Tollring, global leaders in AI-powered communications analytics, recording and fraud protection solutions, has announced a strategic partnership with Martello, a recognised expert in Microsoft Teams Performance Monitoring and Management. The collaboration brings together two powerhouses in the Microsoft Teams ecosystem to deliver end-to-end business and technical insights into the performance of Teams, ensuring seamless and high-value experiences.
The alliance of performance monitoring and advanced call and conversation analytics drives improved customer experience and business performance, enabling enterprise customers to fully optimise their Microsoft Teams communications. In addition, Managed Service and Telecoms Providers can access this powerful combination of solutions to differentiate their offering, improve service delivery and drive new revenue streams.
With Martello’s proactive monitoring and advanced analytics, enterprise IT teams can ensure seamless call experiences by identifying and addressing any service issues including Microsoft data centre problems, network disruptions, endpoint malfunctions, and more. When used alongside Tollring’s call and conversation analytics, enterprise business teams can access actionable insights regarding volume patterns, wait times, call length and call types to refine individual, team and whole business communications, improve customer interactions and enhance internal collaboration.
Jim Clark, CEO of Martello says, “With the increasing reliance on Microsoft Teams for collaboration and communication, our partners can now ensure optimal service performance and call quality. The partnership with Tollring enables organizations to gain a multi-faceted view of performance and proactively manage Teams end-to-end to drive richer experiences and results.”
Tony Martino, CEO of Tollring says, “This is an exciting new partnership that offers immense opportunities to both our communities of partners and considerable value to enterprise customers. Our combined strengths give organisations the tools to fully optimise their Teams environment, ensuring reliable communications and improved business outcomes.”
About Martello Technologies Group www.martellotech.com
Martello (TSXV: MTLO) is a technology company that provides user experience management solutions purpose-built for Microsoft Teams. The Company’s Vantage DX solution enables IT teams to deliver a frictionless Microsoft Teams experience to their users. With Vantage DX, IT can move from reactive to proactive by detecting potential performance issues before they impact users, and speeding resolution time from days to minutes. This leads to increased productivity, realizes efficiencies, and allows businesses to harness the full value of Microsoft Teams. Martello is a public company headquartered in Ottawa, Canada with employees in Europe, North America and the Asia Pacific region.
About Tollring www.Tollring.com
Tollring is a market leading software developer providing data visualisation and business intelligence solutions. With offices in the UK, the USA, India and Australia, Tollring specialises in cloud business communications analytics, call centre analytics, voice recording, AI-powered conversation analysis, fraud protection and scam detection. Its innovative solutions are developed in-house and distributed via an extensive channel partner network to over 21,000 businesses globally.
As organisations increasingly rely on Microsoft Teams for their internal and external communications, Tollring delivers the benefits of deep insight into this environment. Whether the challenge is wellbeing, performance, or customer experience, Tollring’s rich product portfolio makes it easy for leaders across all business functions to drive improvements in customer and employee experience.