Microsoft 365 Performance Reports (SLA/OLA)
Formerly known as Martello iQ
Manage your Microsoft 365 Service Level Agreement and internal Objective Level Agreement automatically with advanced performance reporting.
Demonstrate Microsoft 365 and Microsoft Teams service quality to your management and business lines automatically and track external SLA achievements
Microsoft 365 services such as Microsoft Teams have become critical for business continuity, customer communication, and internal processes and collaboration. Therefore IT management, business lines and MSPs’ customers are increasingly expecting performance and reliability reports.
Unfortunately it is challenging for Microsoft to provide these reports because they only monitor their services within the Microsoft Global Network.
Martello Vantage DX™ provides Microsoft Service Level Agreement and Objective Level Agreement reporting automatically, which includes enriched information specific to the root cause of any SLA or OLA breach.
KEY service level agreement reports features
Define and track custom SLA/OLA for your Microsoft 365 services
- Easily choose the perimeter of your SLA.
- Include end user experience, application performance, network and infrastructure health in overall Microsoft 365 service delivery SLA.
Provide service level reports identifying root cause of any degradation
- Automatically receive service performance reports over time.
- View detailed information about every SLA/OLA breach (when, where, what, severity).
Share service level dashboard with business lines and stakeholders
- Provide different access rights to your stakeholders to view SLAs/OLAs achievement in real time.
- Automatically schedule performance reports shared with management, business lines or customers.
Track ISPs and Microsoft SLAs
- Track ISP network performance from your critical locations to the Microsoft Global Network and measure SLA achievement over time.
- Measure Microsoft 365 SLAs from a Microsoft point of view and get all the data you need to discuss them.
KEY service level agreement reports benefits
Demonstrate and report on Microsoft 365 service quality delivered to business lines and customers
Improve your overall performance by spotting root cause of service disruptions
Get all the data you need to discuss SLA achievement with your service providers
Resources
Manage your end to end Microsoft 365 Service Performance with advanced SLA/OLA reporting capabilities.