Define and Track Custom SLA/OLA for Your Microsoft 365 Services
- Easily choose the perimeter of your SLA.
- Include end user experience, application performance, network and infrastructure health in overall Microsoft 365 service delivery SLA.
Microsoft 365 and Teams are critical for business continuity and employee productivity in the modern workplace. This means that both business lines and an MSP customers’ need detailed performance and reliability reports. To provide this, IT needs to correlate the quality of the service provided by Microsoft itself with the true end user experience. This can be challenging without proper monitoring tools for Microsoft SLA.
Martello Vantage DX reports on the quality of the service provided by Microsoft and the one that is actually experienced by your end-users to identify the gaps that you can act on to continuously improve user satisfaction.
The ability to maintain successful operations in business requires specific agreements that are critical to helping justify service delivery, understand the service performance, and get a budget for any potential infrastructure projects. Service…Read more about How Martello Helps You Measure & Share SLAs/OLAs with your Customers & Lines of Business
We are delighted to post an article on the challenges of managing Service Level Agreements by ITIL Standards, by Bill Heffernan of SureSkills. Service Level Agreements (SLAs) are fundamental to…Read more about Managing Service Level Agreements
The success of a business is dependent on two key components: a quality product/service that is being offered and a team that can market and communicate about that product/service effectively.…Read more about How an Experience Level Agreement Benefits your Business