Define and Track Custom SLA/OLA for Your Microsoft 365 Services
- Easily choose the perimeter of your SLA.
- Include end user experience, application performance, network and infrastructure health in overall Microsoft 365 service delivery SLA.
Demonstrate Microsoft 365 and Microsoft Teams Service Quality to your Management Automatically and Track External SLA Achievements
Microsoft 365 and Teams are critical for business continuity and employee productivity in the modern workplace. This means that both business lines and an MSP customers’ need detailed performance and reliability reports. To provide this, IT needs to correlate the quality of the service provided by Microsoft itself with the true end user experience. This can be challenging without proper monitoring tools for Microsoft SLA.
Martello Vantage DX reports on the quality of the service provided by Microsoft and the one that is actually experienced by your end-users to identify the gaps that you can act on to continuously improve user satisfaction.
Key Microsoft Service Level Agreement Reports Features
Provide Service Level Reports Identifying Root Cause of Any Degradation
- Automatically receive service performance reports over time.
- View detailed information about every SLA/OLA breach (when, where, what, severity).
Share Service Level Dashboard With Business Lines and Stakeholders
- Provide different access rights to your stakeholders to view SLAs/OLAs achievement in real time.
- Automatically schedule performance reports shared with management, business lines or customers.
Track ISPs and Microsoft SLAs
- Track ISP network performance from your critical locations to the Microsoft Global Network and measure SLA achievement over time.
- Measure Microsoft 365 SLAs from a Microsoft point of view.
Key Microsoft SLA Reports Benefits
Improve Your Overall Performance by Spotting Root Cause of Service Disruptions
Get All the Data You Need to Discuss SLA Achievement With Your Service Providers
Resources
Blog
How Martello Helps You Measure & Share SLAs/OLAs with your Customers & Lines of Business
The ability to maintain successful operations in business requires specific agreements that are critical to helping justify service delivery, understand the service performance, and get a budget for any potential infrastructure projects. Service…
Read more about How Martello Helps You Measure & Share SLAs/OLAs with your Customers & Lines of Business
Blog
Managing Service Level Agreements
We are delighted to post an article on the challenges of managing Service Level Agreements by ITIL Standards, by Bill Heffernan of SureSkills. Service Level Agreements (SLAs) are fundamental to…
Read more about Managing Service Level Agreements
Blog
How an Experience Level Agreement Benefits your Business
The success of a business is dependent on two key components: a quality product/service that is being offered and a team that can market and communicate about that product/service effectively.…
Read more about How an Experience Level Agreement Benefits your Business