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Copilot not working?

Microsoft launched Copilot to help organizations get even more value out of 365 applications like Word, Excel and PowerPoint. But as a real-time intelligent agent, Copilot needs fast, reliable connectivity. Network, wifi and hardware issues can compromise performance — frustrating users who thought AI was supposed to make life easier.

Martello Vantage DX helps avoid that by allowing IT to proactively monitor conditions from end to end across the entire Microsoft environment, ensuring every element is up to the task of supporting an effective Copilot experience.

User in teams on their computer

Merrie L.

“Vantage DX unifies all call and communication reports into one, ensuring top MS Teams call quality with lowest possible network interruptions. End-to-end data visibility and ease of viewing insights on dashboards make it the best performing solution I tried so far.”

Julia

“Scalability, integrations and ease of navigating the platforms are its best features. Operating our call center without interruptions is one of our top priorities and Vantage DX enabled us to achieve it by improving our call response rates and optimizing MS Teams Phone Calling Plans.”

Suhaidi H.

“Vantage DX solved our dependency on support tickets opened by users, to find and solve issues. It is easy to implement and makes sure we get the best performance out of Microsoft applications; by collecting, combining and analyzing call data.”

Borhan K.

“Solve issues of hybrid deployment and configuration of Microsoft Exchange. Monitors email service and securing any cybersecurity risk that might happen to the server. Easy tools provided to integrate between HealthSet and Backpressure events.”
User performance issues

See what you need to keep Copilot running

If you have a situation of Copilot not working, the cause could be any number of things — from problems in the Microsoft data center to network issues, hardware deficiencies or out-of-date firmware and software.

Native Microsoft monitoring tools let you check conditions where Microsoft has control. But that leaves significant performance-affecting swaths of your local and ISP networks invisible and unmanaged.

 

Martello Vantage DX is the only solution purpose-built to optimize Microsoft 365 performance — Copilot included.

Want to learn more about Copilot?

Read our blog on AI and the future of work.

Create the ideal Copilot conditions

Monitor proactively

Proactive synthetic testing of the full Microsoft IT environment helps detect issues before Copilot performance is affected.

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Pinpoint root causes

Network path tracing visualizes the local and ISP networks to identify what’s degrading Copilot performance.

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Hit performance targets

Correlated data and trend analysis reveal patterns you can address to deliver an optimal Copilot experience.

One tool for your Microsoft applications

Vantage DX was designed to optimize the full range of Microsoft 365 applications as well as Microsoft Teams — including Teams Rooms and Teams Phone.

With one integrated, easy-to-use software solution, you can proactively manage your entire Microsoft ecosystem, get in front of issues before they cause problems, and ensure your organization reaps maximum benefit from its investment in Copilot AI.

Get help with your Microsoft issues

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