Cherwell ITSM and Martello
Unified Event Management
Martello connects with leading IT infrastructure monitoring systems such as SCOM, Solarwinds, Nagios, Dynatrace, as well as public clouds Azure and AWS. Through its service-oriented perspective it correlates, filters and prioritizes alerts, and forwards only the critical business affecting outages by creating a single Cherwell incident for the Service Desk to respond to.
Martello shows the real-time status of business services and allows both IT operations and IT service management to see end-user issues before they call the service desk. By acknowledging and creating an incident proactively, it can drastically reduce the number of end-user calls to the service desk and up to 50% of the problem resolution time. Root-cause analysis can be started immediately, and correlated issues can be highlighted whether they are end-user, application, or infrastructure-related. This proactive use of monitoring information helps organizations mature their IT operations by aligning it with their existing Cherwell IT Service Management investment.