New MX-ONE Functionality in MPA

In Mitel Performance Analytics (MPA), support for performance management of the MiVoice MX-ONE has grown significantly. This functionality will give users of this call platform more visibility into performance and utilization levels, along with tools to troubleshoot problems more effectively.

Route Utilization

Forecast more easily and save $ by avoiding unneeded licenses.

• Displays performance of configured routes in the MX-ONE, in Calls per Hour(CPH) and Maximum Utilization per route.

Gateway Utilization

• Displays gateway traffic for SIP and Legacy terminals (ie:H-323/Analog).
• Displayed in Calls per Hour (CPH) and Maximum Utilization levels.

Scheduled Backups and Results Report

Ensure business continuity with built-in backup capabilities & secure storage.

• Configure backups for MX-ONE
• Retrieve reports on success rates/results.
• Download backup files

Extension and Terminal Registration

Manage users, sets and extension inventory more effectively, for faster problem identification and licensing mgmt.

• Displays the number of extensions and terminals registered with the MX-ONE at any given time.

IPT User Dashboard

• View voice quality data, services, groups and alarms for each IPT user on MX-ONE.

Device and Extension Inventory

• View of users and extensions within the inventory query results.

Services Monitoring

Monitor status of MX-ONE services:

• CMG
• ACS Media Server
• InAttend
• MiCollab Advanced Messaging