Martello Launches Vantage DX to Optimize the Microsoft 365 and Teams User Experience

Vantage DX provides industry-leading Microsoft 365 and Teams user experience monitoring and analytics capabilities, allowing IT teams to rapidly prioritize and resolve performance issues impacting the user experience, and proactively optimize future performance. It speeds problem resolution with a unique data correlation engine that transforms monitoring data into Microsoft 365 and Teams performance insights. Vantage DX offers leading-edge monitoring and analytics capabilities in a single platform:

PRIORITIZE

• Microsoft Teams Call Quality Analytics – Provides immediate insight into Microsoft Teams problems in an organization, going beyond the Microsoft Call Quality Dashboard (CQD) to provide data and alerts on every Microsoft Teams call, no matter where the user is located.
• Proactive Microsoft 365 User Experience Monitoring – Offers additional performance data for Microsoft Teams and every Microsoft 365 workload, providing alerts for performance issues before users even notice a problem.

RESOLVE

• Microsoft Active Network Path Analysis – Helps IT teams to determine who owns any latency issues affecting Microsoft 365 and Teams services. Monitor and visualize the entire network path from the users to the Microsoft Global Network.
• Microsoft 365 and Teams Advanced Troubleshooting – Find the root cause of Microsoft 365 and Teams service disruptions in seconds by correlating Martello Vantage DX insights with an organization’s existing monitoring tools such as SolarWinds, SCOM, Nagios, Splunk and Cisco.

OPTIMIZE

• Microsoft 365 and Teams Performance Reporting (SLA/OLA) – Design and track performance over time with SLA/OLA reports that highlight root cause for every degradation.
• Microsoft 365 ITSM Incident Workflows – Empower IT Service Management teams to get full visibility of Microsoft 365 end-to-end service delivery and incidents.

Commenting on Enterprise Management Associates (EMA) research commissioned by Martello in August 2021, EMA Research Director Valerie O’Connell said, “It’s no surprise that 82% of IT leaders view Microsoft 365 as mission critical or high importance, or that 21% state an outage has critical impact to the degree that business productivity grinds to a halt. What is almost shocking is that only 10% report having proactive or end-end views of these critical applications. That gap becomes even more pronounced when it comes to performance management of Microsoft Teams. The hybrid workplace has increased reliance on these capabilities for almost all enterprises, with 82% reporting usage at least doubling, if not more. Martello takes direct aim at this management gap.”

“Reliable Microsoft 365 and Teams user experiences have become more important than ever in today’s modern workplace”, said John Proctor, President and CEO of Martello. “However, IT teams and MSPs struggle to understand how well these cloud services are being delivered to users working from a variety of locations. Vantage DX is a leading solution for Microsoft 365 and Teams digital experience monitoring, with a complete set of monitoring and analytics capabilities in a single platform designed with Microsoft expertise, to keep Microsoft 365 users productive no matter where they are located”.

Vantage DX is offered with controlled availability in September, with general availability expected in October. Book a demo.

Related Resources

• Vantage DX Overview
• Vantage DX Use Cases
• Blog by EMA Research Analyst Valerie O’Connell
• Webinar: Optimizing Microsoft Teams Voice When Returning to the Office Only Complicates Things. Register Now.
• E-Book by Microsoft MVP Nick Cavalancia: Working in the New Normal: Optimizing Microsoft Teams Performance for the Modern Workplace

About Martello Technologies Group

Martello Technologies Group Inc. (TSXV: MTLO) is a technology company that provides digital experience monitoring (DEM) solutions. The company’s products provide monitoring and analytics on the performance and user experience of critical cloud business applications, while giving IT teams and service providers control and visibility of their entire IT infrastructure. Martello’s software products include unified communications performance analytics, Microsoft 365 end user experience monitoring and IT service monitoring and analytics. Martello is a public company headquartered in Ottawa, Canada with employees in Europe, North America and the Asia Pacific region. Learn more at http://www.martellotech.com

This press release does not constitute an offer of the securities of the Company for sale in the United States. The securities of the Company have not been registered under the United States Securities Act of 1933, (the “1933 Act”) as amended, and may not be offered or sold within the United States absent registration or an exemption from registration under the 1933 Act.

Neither the TSXV nor its Regulation Services Provider (as that term is defined in the policies of the TSXV) accepts responsibility for the adequacy or accuracy of this news release.

Cautionary Note Regarding Forward-Looking Information

This news release contains “forward-looking information” within the meaning of applicable securities laws. Forward-looking information can be identified by words such as:”anticipate,” “intend,” “plan,” “goal,” “seek,” “believe,” “project,” “estimate,” “expect,” “strategy,” “future,” “likely,” “may,” “should,” “will” and similar references to future periods. Examples of forward-looking information contained in this news release include, among others, statements with respect to Vantage DX being generally available In October 2021. 

Forward-looking information is neither historical fact nor assurance of future performance. Instead, they are based only on our current beliefs, expectations and assumptions regarding the future of our business, future plans and strategies, projections, anticipated events and trends, the economy and other future conditions. Because forward-looking information relates to the future, they are subject to inherent uncertainties, risks and changes in circumstances that are difficult to predict and many of which are outside of our control. Our actual results and financial condition may differ materially from those indicated in the forward-looking information. Therefore, you should not rely on any forward-looking information. Important factors that could cause our actual results and financial condition to differ materially from those indicated in the forward-looking information include, among others, the following:

• continued volatility in the capital or credit markets;
• our ability to maintain our current credit rating and the impact on our funding costs and competitive position if we do not do so;
• changes in customer demand;
• disruptions to our technology network including computer systems and software, as well as natural events such as severe weather, fires, floods and earthquakes or man-made or other disruptions of our operating systems, structures or equipment;
• delayed purchase timelines and disruptions to customer budgets, as well as Martello’s ability to maintain business continuity as a result of COVID-19;
• and other risks disclosed in the Company’s filings with Canadian Securities Regulators, including the Company’s annual information form for the year ended March 31, 2020 dated December 24, 2020, which is available on the Company’s profile on SEDAR at www.sedar.com.

Any forward-looking information in this news release is based only on information currently available to us and speaks only as of the date on which it is made. Except as required by applicable securities laws, we undertake no obligation to publicly update any forward-looking information, whether written or oral, that may be made from time to time, whether as a result of new information, future developments or otherwise.

SOURCE Martello Technologies Group Inc.

For further information: CONTACTS: Tracy King, Vice President of Marketing, tking@martellotech.com, 613.410.7636; John Proctor, President & CEO, jproctor@martellotech.com, 613.271.5989