DIGITAL EXPERIENCE ANALYTICS

Martello iQ

The Command Center of your IT Environment

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In our current ‘work from anywhere’ world, Infrastructure and Operations (I&O) teams need a unified way to visualize the health and availability of key services on a 24/7 basis.

Get end-to-end visibility into the user performance of critical services such as Microsoft Office 365 to fix problems faster and meet service level agreements.

Service-oriented dashboards in Martello iQ consolidate metrics and events from multiple monitoring, IT services management and business applications for a more comprehensive view of how critical services are performing.

What is Martello iQ?

Martello iQ is a digital experience analytics platform that brings together metrics and events from multiple monitoring, IT services management, business applications tools into actionable dashboards. Accessible from anywhere from any device, iQ presents a unified view of the infrastructure that supports critical business services for your company.

How Does Martello iQ Work?

STEP 1: DEPLOY IN MINUTES

Simply deploy Martello iQ and data will be coming into the platform from your sources in under 10 minutes. Martello iQ operates with integrations out-of-the-box, so you’re ready to start creating your Service Dashboards immediately. Drilldowns take you from high-level visibility to detailed status and performance views of individual resources.

STEP 2: CREATE CUSTOM DASHBOARDS FOR YOUR APPLICATIONS

The real power comes when you start creating your own custom views. With Service Dashboarding you will have actionable data to understand the impact of any event on your business, without having to sift through all of the data from multiple sources. This will also offer one central location for Alert Management to consolidate alerts and ensure that the right people are receiving the right information for a faster resolution time to issues.

STEP 3: ITSM INTEGRATION

Martello iQ integrates with the tools your company already uses, in a hybrid cloud, on-premise or cloud environment. With ITSM Integration, automatically notify your helpdesk through an Incident Workflow using the same tools you use today.

STEP 4: SHARE WITH USERS AND TEAMS ACROSS YOUR ORGANIZATION

Unlike many of the monitoring tools you may be using, Martello iQ isn’t just for experts. Dashboards can be created and shared with anyone who needs insight into availability, performance and reports. Share access to reports with all levels in the organization quickly and easily.

Are you already a customer? Download Martello iQ

Key Features

Consolidate Multiple Data Sources

Correlate data from multiple IT monitoring systems
End-to-end visibility over the entire IT infrastructure
Flexible and scalable solution with a single pane of glass
Performs data source changes with no disruptions to operations

Service Dashboards

Visualize data through comprehensive Service Dashboards
Gain insight into what is being impacted on the network
Service modelling allows users to create services based on business needs
Alerts automatically provide IT teams with clear impact analysis

Martello IQ SLA Dashboard — Note: This image is a Martello iQ 2.10 preview

Service Level Agreement Dashboards & Reporting

SLA reporting results in proactive performance degradation detection
Open database compatible with Kibana for extended reporting
Easy Kibana reporting based on data collected from iQ

Alert & Incident Workflows – Easily associate alerts from monitoring infrastructure with incidents and help desk tickets, so IT staff can resolve incidents quickly.

Future-proof Workflows – Integrates current and future monitoring and point-solution tools to avoid disruptive re-training and lost productivity.

Martello ITOps API – Easy-to-use API for integration as an alternative to connect to additional systems.

Popular Integrations – SCOM, Azure, Nagios, VMWare, AWS, ServiceNow, SolarWinds, PRTG.