An organization that calls its customers ‘Owners’ is sure to prioritize customer service. Libro Credit Union has 70 years of history serving the families, farms and enterprises of southwestern Ontario, Canada. Libro serves its customers in 31 branches, by phone or online. Reliable, high quality voice communication is important to Libro. After investing in a Mitel MiVoice Business solution, Libro invested in Mitel Performance Analytics, UC performance management software. It’s a solution that’s paid off – with network problems resolved before they can negatively impact service quality.