Chances are your organization spends a lot of money on your Microsoft Teams setup. That’s fair enough, as it’s a great product, but if you’re spending all that money surely you want to get the best out of it?
To give your business the best Microsoft Teams experience you need to monitor Microsoft Teams make sure all the features you are paying for are actually working. To do that, you need visibility into how it is working, how well it is working, and where any problems might arise.
Why Don’t You Know About This Yet?
We probably don’t need to tell you this, but most software users don’t register tickets for IT issues as soon as they come up. They’ll usually soldier on for a couple of days before becoming so frustrated that they feel they need to log it. As an IT manager or service provider, this poses a key problem – you find out about problems far too late.
What then happens is that senior members of the team will start to ask why you didn’t know about this issue sooner, and why you haven’t been working to prevent other issues like this. As IT you get stuck in the middle – and that’s not a great place to be.
Natively within Microsoft Teams the ways to detect issues are very limited, and outside of CQDs, you’re never going to get much insight without additional software. The Microsoft Teams service is great, but there are so many variables after the data center where the service starts that you have to be aware of – home ISP connections, local WiFi setup, and the hardware being used for calls, like headsets.
There’s A Better Way
Rather than being reactive to the Teams issues you face, it would be much better to work ahead, seeing potential issues before they arise and then working to eliminate them. That approach creates a better user experience and gives your company the true value of Microsoft Teams.
Think about other tools in the Microsoft stack that can impact Teams as well. If OneDrive isn’t working then all of your collaborative features on Teams won’t work either. It’s about seeing issues across the Microsoft environment, as well as all the hardware issues that can exist from the data center to end user.
Microsoft isn’t responsible for the issues you face every day – you are. If you’re spending hundreds of thousands or even millions of dollars each year on Teams then your business needs to see the best return possible on that investment. Using Martello Vantage DX you can get Monitor Microsoft Teams to get the insight you need to take action and make user experiences across your organization better.
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