Martello iQ for MSPs using Paessler PRTG
Upgrade PRTG for Cloud and Hybrid Service Delivery Management.
Paessler PRTG is simply one of the best monitoring tools to manage a customer’s infrastructure and network. However, as companies of every size are migrating to the cloud, these hybrid environments are easier to manage with a single pane of glass that is connected to the existing ITSM tools that can satisfy their customers’ business line requirements to deliver reliability and exceptional performance.
With limited visibility, it can be challenging for Managed Service Providers (MSPs) to use PRTG to extend their business service offering.
What is Martello iQ for PRTG?
Martello’s iQ integration for PRTG, upgrades PRTG into a service management solution, correlating monitoring data into service dashboards, calculating SLA, and improving alert management capabilities.
Connect PRTG with any cloud monitoring platform to get full visibility of hybrid cloud delivery. Martello iQ is already a part of the PRTG license as an ITOPs board and so its capabilities can also be extended with both cloud and ITSM platforms integrations.
Key Benefits
- Connect PRTG to Amazon CloudWatch, Azure Monitor and Google Cloud customer infrastructure.
- Easily extend managed capabilities to both public cloud and hybrid infrastructures.
- Correlate alerts from multiple systems into service incident tickets.
- Decide and manage what goes into ITSM tools (ServiceNow, Topdesk, etc).
- Correlate PRTG data with other data sources to create end-to-end service delivery dashboards.
- Share dashboards with the NOC, helpdesk and customers.
- Connect PRTG to Amazon CloudWatch, Azure Monitor and Google Cloud Platform customer infrastructure.
- Easily extend managed capabilities to both public cloud and hybrid infrastructures.
Key Features
- Quickly troubleshoot and find root cause of failing components inside your entire IT environment.
- Reduce mean time to repair and finger pointing.
- Use ElasticSearch engine to find and match any IT asset in the entire environment.
- Correlate alerts from multiple tools into service incidents in your ITSM tools.
- Visually organize service delivery dashboards by customer, by services or by locations to match NOC and helpdesk requirements.
- Share restricted access for every stakeholder.
- Define infrastructure, application and end-to-end service SLA.
- Directly show which component is affecting the SLA performance over a specific period of time.
