All Microsoft Teams-certified devices provide health data to the Teams tenant that is available in the Teams Admin Center. From there, you can check if you have any critical conditions happening on your rooms’ devices. However, you won’t receive any alerts if this is the case.
Now if you also want to see the meetings, then you have to go to the Teams Call Quality Dashboard (CQD).
This has its limitations though, as you can’t really drill down to the users associated with the room, you can’t get alerts if meetings have issues, and you have no information on the health of the network that supports these meetings.
Martello’s solution for Microsoft Teams Rooms Management, Vantage DX collects and transforms the performance data of these meetings into actionable data. You can set up alerts based on any condition you want – alerting when a certain percentage of meetings are poor or a certain percentage of users in a meeting had issues.
Vantage DX correlates the meetings data and alerts with the device health itself and brings this into consolidated dashboards. These dashboards surface everything you need to know and be aware of to proactively support your MTRs. Vantage DX can also continually test the performance of the network path between your meeting rooms and the Microsoft service, in addition to testing the quality of the audio and video calls from the Room if needed.
With Vantage DX’s Microsoft Teams Rooms Management, you have a complete view of MTR’s quality of service. This allows you to more efficiently ensure the quality of service, both proactively and reactively during business and off hours.