How Do You Resolve Microsoft PSTN Call Issues?
Microsoft Calling Plan or Direct Routing services usually involve your Microsoft Teams, network, Unified Communication, telephony and security teams.
To ensure service quality to all business lines, IT needs:
- To manage the usage and the relationship with the PSTN trunk carrier.
- To prioritize voice service issues where needed.
- To detect and understand root cause of issues with PSTN calls.
However, as the service relies on multiple teams and as Microsoft does not provide any means to be alerted, IT is often blind when it comes to supporting critical business needs.
Fortunately, Martello Vantage DX is here to help.