Martello BLOG : 2016

Startup Open HouseWe’re only a week away from the first ever Ottawa Startup Open House. We can’t wait to open our doors to colleagues from Waterloo, Montreal and Toronto, here for the biggest event in town: SaaS North. We’ve already given you a glimpse into Martello with ‘5 Things About Martello’, now let’s get down to the nitty gritty details – what will we have at our open house?

5 Things We Guarantee To Have At Our Open House

  1. Some great people to talk to. We’re excited about our work and we can’t wait to tell you about our software, our customers and the real-life problems we’re helping them solve. See live demos and talk to the team behind the software.
  2. A place to drop off your resumes. We are always looking for new ‘Martellians’ and currently have six open positions. Talk to our HR Director, Anne Robitaille, and find out from our group what’s special about working here.
  3. Umm..did someone say beer? Yes, we are excited to be featuring craft beer tastings by Big Rig, one of our favorite local breweries during the open house.
  4. Something tasty to snack on. Touring Startup open houses can be hard work so we want you to keep your energy up and will have some sweet and salty treats on hand to keep you going.
  5. A draw for a great gift basket. Starting a business takes guts and creativity – we have curated a few of our ‘favorite things’ into an amazing gift basket that features local retail startups. Everyone gets a chance to win this showstopper of a doggie bag!

Don’t Want To Have FOMO?

Interested in finding out more? Tickets to Startup Open House Ottawa are free but you must reserve in advance – be sure to take the free shuttle service out to Kanata where the Martello is located, we can’t wait to open our doors to you!

Looking for more information? Check out the Startup Open House website.

Come See How Real Traction Is Making the Difference at Martello

At Martello, we are proud of what is happening here and on November 29th we can’t wait to open our doors for Startup Open House. When we look around, we are pretty pleased to be included among some of Ottawa’s most exciting startups that are participating in this first ever edition.

What’s a Startup Open House?

This is the first open house event where you get to visit the offices of Ottawa based startups and connect with tech leaders in the community. This free event gives you a chance to ‘go behind the curtain’ and discover some of the most innovative companies by visiting where all the magic happens – their offices! For us at Martello, it’s a chance for us to open our doors and showcase the great work that we are doing here.

5 Things You Might Not Know About Martello

  1. We have an office in Paris. Yes, that’s Paris, France not Paris, Ontario. Our France office has a small group of software programmers and is GROWING – we are currently looking to hire two Senior Software Designers for that location.
  2. Our numbers speak for themselves. Our software is currently deployed in 5,000+ networks, monitoring more than 10,000 devices. Are we global? Absolutely, we’re working in more than 20 countries around the world.
  3. Martello has key partnerships in the industry. We’re proud of our relationships with both ‘super angel’ Wesley Clover and leading telecommunications player Mitel Networks.
  4. We { ♥ } our employees. We believe that our employees are our greatest asset and last year we were the proud recipients of an Employees’ Choice Award, based on feedback from our team.
  5. We { ♥ } Kanata North. Our location plays a big part in our success and we’re happy to be nestled in the heart of Kanata North. There is really no other spot in Ottawa where we would want to be growing our SaaS company.

What will you see at our Open House? More importantly, will there be food? Stay tuned for 5 Things We Guarantee to Have at Our Open House, coming next week.

Interested in finding out more? Tickets to Startup Open House Ottawa are free but you must reserve in advance – be sure to take the free shuttle service out to Kanata where Martello is located, we can’t wait to open our doors to you!

Looking for more information? Check out the Startup Open House website.

partner quoteIt’s after hours on a Friday night and one of your customers, a high-volume online book retailer is experiencing voice quality issues at one of their call centers. With few additional details, and a skeleton staff, your team goes into panic mode trying to reproduce the issue and isolate the problem. Whether an isolated incident or a daily challenge for your team, mishandling situations like this one leads to customer dissatisfaction, and eventually churn in today’s competitive landscape.

So what can you do? How can you provide better service quality while keeping your costs in check? We have three easy steps for you to follow…

Step One – Be Proactive

Being one step ahead of the game is critical and heading off issues BEFORE the end user is impacted is the key to keeping a competitive advantage.  A fault and performance management dashboard of key performance metrics gives service providers and IT teams that ‘big picture’ view of the network, simply by logging into a cloud-hosted software-as-a-service (SaaS) portal. It can also alert to issues that could result in downtime. Addressing issues BEFORE the end user is impacted mean that IT teams shift their delivery model from reactive to proactive –reducing customer churn.

Step Two – Fix Problems FAST

Pinpointing and then isolating the source of a service quality problem is the biggest challenge for service providers – it takes time and devours valuable IT resources. 24/7, end-to-end remote device monitoring of both UC and the network ensures that issues are quickly detected. Real-time alerts, active testing tools and secure remote access give IT administrators an arsenal of resources at their disposal to identify and resolve issues fast.

Step Three – Reduce Costs & Improve Productivitypartner quote

Managing networks in the virtual darkness means that IT administrators are often burning through their budgets to firefight issues on the network – wasting the skillsets of costly technicians. Empowering first level support staff with tools and network analytics that give them a clear picture of network functionality reduces costs and ensures faster resolution.

Staying one step ahead of the game in a fiercely competitive landscape is critical. Service providers are changing their service quality game from reactive to proactive, and reaping the benefits of customer loyalty. Mitel’s Premium Software Assurance offering is an easy and cost-effective way for Mitel service providers and channel partners to access its fault & performance management SaaS, Mitel Performance Analytics.