Improve the Microsoft 365 User Experience
Both enterprises and partners have used Martello Gizmo to deliver optimal service quality to their end-users. This ensures business continuity, maintains end-to-end service delivery and Service Level Agreement (SLA) management of Microsoft services. Delivering optimal service quality to end-users is key to ensure end-user productivity.
What is Martello iQ for Gizmo?
Martello Vantage DX’s new integration for Martello Gizmo improves the efficiency of IT teams and increases the reliability of Microsoft 365 services. By adding advanced Event Management as well as End-to-End Service Mapping & SLAs, you can ensure more than ever the best Microsoft 365 and Microsoft Teams experience while reducing your overall cost and time to repair any incident. Fix service issues before they become a problem and ensure SLA delivery across cloud and hybrid deployment to guarantee users satisfaction.
- Design end-to-end services by correlating Gizmo end-user experience data with existing monitoring tools.
- Design and manage custom SLAs correlating monitored objects into business services for your Microsoft services.
- Quickly identify root cause analysis of a service disruption.
- Prioritize network and infrastructure issues by visually understanding how they impact Microsoft 365 service delivery.
- Correlate your Gizmo & network alerts into Service Incident directly pushed to your ITSM tools.
- Reduce event noise by up to 90%.
- Gain full visibility of service incident resolution.
- Group data into service delivery boards that are sharable with NOC, helpdesk, business lines or management.
- Single pane of glass management of Microsoft 365, Azure, AWS and GCP service delivery.
- See critical relationships and dependencies between the infrastructure and business services
- Directly access the source of alerts with contextual information (asset, impacted service, root cause analysis, owner, etc.)
- See availability and issues on your entire route to the cloud.
- Proactively identify potential issues before they become service problems
- Visualize in a single pane of glass the status of all Microsoft services (including Azure) of all your business lines.
- Define custom live dashboards for your business lines
- Deploy in minutes.
- Full agentless architecture.
- Rule-based automatic service mapping.
- Easily search to find and report on any IT assets and incidents in your environment.