Martello Vantage DX for Microsoft Azure Cloud Service Providers

Translating technical metrics from Microsoft Azure Monitor into service dashboards that your NOC, helpdesk or customers can understand is challenging. The complexity increases when you must manage multiple subscriptions and are running dozens of applications, databases, resources and services.

However, Cloud Services Providers (CSP) customers have now come to expect complete service management and proactive support from their cloud provider to understand and optimize the overall service delivery quality.

What is Martello Vantage DX for Microsoft Azure CSP?

Martello Vantage DX for Microsoft Azure Monitor is a service management monitoring platform that brings together metrics from the entire Azure environment (including subscriptions and tenants) and correlates them with your existing infrastructure and network monitoring tools to create actionable Service Level dashboards and Service Level Agreements (SLAs) that you can share internally or with your customers.

Key Benefits

Provide Azure service dashboards per customer, subscription, application, or service.
Design, calculate and share custom SLA.

Share end-to-end service delivery overviews with the helpdesk, NOC and customers.
Reduce the impact of alert storms and mean time to repair.

Correlate Azure Monitor data with on-premise network and infrastructure metrics.
Instantly detect which on-premise components have issues affecting Azure services.

Add service dashboards and SLA to your offering.
Easily manage hybrid infrastructures and end-to-end service management.
Expand your cloud services to Microsoft 365, AWS & GCP.

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CSP Microsoft Azure Multi-Subscriptions Service Management

Large CSP in North America managing 500+ Azure subscriptions. Premium support provides SLA for PaaS & IaaS and end-to-end service delivery. Complex dashboards with maintenance issues were developed to calculate and display service management reports.

Martello Vantage DX was deployed as a standard, out-of-the-box solution to define customers’ services across all subscriptions, provide end-to-end delivery dashboards to NOC and helpdesk as well as SLA reports to the business lines.

The Result

Proactive support teams reduced finger-pointing between customers and CSP, reduced the mean time to repair and enabled premium support tiers of services with automatic SLA calculation.

Key Features

Speed troubleshooting and find root cause of failing components inside and outside of the entire Azure environment.
Easily share information with NOC and helpdesk to improve support efficiency.

Single pane of glass for all Azure services and applications for all your customers.
Identify the heath state of individual services, service collection, end-to-end service to customers.

Connect to ITSM tools to group and manage alerts into service incidents.
Prioritize service tickets and alerts to speed up time to resolution

Manage Microsoft 365 service delivery end-to-end.
Provide multi-cloud service management dashboards and SLA to your customers.