Why is Microsoft Teams Service Quality Important?
It is critical to understand how Teams Voice is being used, by who, when it is being used, with what connection and with what level of service quality when you are looking to improve the overall satisfaction of your users. Access to these details allows you to prioritize the work you have to do and to coordinate the necessary teams that need to be involved.
When you look at external service providers for example, being able to determine the usage and performance of an ISP, a SIP trunk, or a Carrier is fundamental to effectively negotiate with them on service quality objectives.
And it is also important internally to understand which office needs a better network, which user device is responsible for service degradation or which meeting caused you the most problems in the last week.