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Martello BLOG : 2017

A call comes in and there is a problem with a phone on the network in one of your remote offices. Without data from a network monitoring tool, troubleshooting is almost impossible and so you make arrangements to send a tech onsite to fix the issue. Sound familiar? With resources stretched, losing a tech resource even for a day is costly.
Remote Access

Troubleshooting from afar becomes possible with Mitel Performance Analytics (MPA). Around the clock network monitoring ensures network administrators know about issues before they impact the end user. Through MPA, network admins gain remote access to devices from anywhere, so that they can troubleshoot and resolve issues on the network. Mitel Performance Analytics (MPA) uses a locally installed probe to access devices, so there is no need for a VPN, and you are able to manage and securely connect to multiple customer network devices at once. MPA also has an integrated web-proxy server for efficient remote access to the MiVoice Business ESM interface. With security top of mind, MPA offers authenticated & encrypted communications with SSL, SSH & HTTPS, with every remote access session tracked in the Audit Log. Monitored devices can be accessed with a single click when single sign-on (SSO) to MiVoice Business is enabled– all without entering credentials.

When remote access is teamed with the diagnostics tools in MPA, problem to resolution on voice quality issues is faster. For example, MPA allows users to launch IP traceroute directly from the call’s handset from the detailed voice quality records in the dashboard. MPA does this for calls generated from the MiVoice Business. It also offers a range of additional test tools launched from the dashboard, including ping, MTR, iftop and DNS lookup.

For more on the features of MPA, take a look at our MPA 2.1 Primer or the MPA Demo Videos.

Summer is well upon us and while we are still working hard here at Martello, we also like to kick back every now and again with a good book ( and maybe a cold drink! ). We thought that we would share with you the books we are excited about reading on our summer vacation – a little literary inspiration for these hazy days of summer! Martello Reads

Chris Cowan ( Software Developer ) | The ABC Murders, Agatha Christie & Undisputed, Chris Jericho
I’ve been reading Agatha Christie’s ‘The ABC Murders as a part of family reading challenge although lately, I’ve been more actively reading a wrestling book written by Chris Jericho called ‘Undisputed’.

Antoine Roux ( Directeur Technique ) How To Solve It, George Polya. The Guernsey Literary and Potato Peel Pie Society, Annie Barrows
I have started ‘How To Solve It’ by George Poly, this is a book about the approach towards solving any problem, in any field (not only Mathematics) and I have heard it is good. I might also start something more entertaining and I have had ‘The Guernsey Literary and Potato Peel Pie Society’ recommended to me by a friend.

Anne Robitaille ( Director Human Resources ) The Kite, W.O. Mitchell
One of my favorite books!

Chris Wilson ( Software Architect ) Tesla, Inventor of the Electrical Age, W. Benard Carlson
I’ll be reading about one of the first celebrity scientists Nikola Tesla this summer, probably from my front porch. My Dad gave me  “Tesla, Inventor of the Electrical Age” by W. Benard Carlson for Christmas last year.

Ankita Saini ( Customer Success Specialist ) It All Started With A Friend Request, Sudeep Nagarkar
I have been looking forward to reading this new book!

Robert McGrath ( Senior Operations & Support Specialist ) Good Omens, Terry Pratchett and Neil Gaiman
This is one of my favorite books, a great read!

Patrick Rutledge ( Software Designer ) Southern Reach Trilogy, Jeff VanderMeer
I will be reading the ‘Southern Reach Trilogy’ this summer in my new apartment!

Sara Purdon ( Marketing Communications) | Vinegar Girl, Anne Tyler, Bee Keeping for Dummies, Howland Blackiston
I am a fan of Anne Tyler and have been waiting to read this book since last year when it came out and I am also a bit obsessed with hosting a bee hive in my yard so will also be doing some reading on that!

Paul Grant ( Senior Web Designer ) Ready Player One, Ernest Cline
I just read ‘Ready Player One’ by Ernest Cline – it was decent. Not an amazing book, but pretty good!

Geoff Stewart ( Software Architect ) Rebus Novels, Ian Rankin. Chief Inspector Banks Series  Peter Robinson
I’m a fan of Ian Rankin and have read all his ‘Rebus’ books. I just recently discovered a Canadian author, Peter Robinson, that has written a series based on Chief Inspector Banks. My plan is to read the books in that series, in order. I’m on book 2 at the moment.

Got a great book you can’t put down this summer? Let us know!

Mitel Performance Analytics (MPA) uses thresholds to ensure you receive the performance data you want, when you want it – so that you can resolve problems quickly. Monitoring with a system that uses thresholds to drive performance alarms makes all the difference and by setting the appropriate thresholds, you can detect and correct minor issues before they escalate into major issues.

Thresholds
Thresholds for voice quality (VQ), for example can be set to generate ‘Warning’ alarms for potential or impending problems, before any significant effects have been felt. Problems that are less critical for your organization can be set to a higher threshold, so that you’ll only be alerted if it reaches a Major or Critical performance impacting level. MPA calculates an R-value VQ rating based on measurements of the IP network performance. You can configure performance thresholds to generate alarms when the VQ R values thresholds are crossed.

Threshold alarms can have the following severities:

Warning – No immediate impact, but abnormal device behavior detected
Minor – Non-performance impairing
Major – Performance impairing
Critical – Device out of service

For more on the features of MPA, take a look at our MPA 2.1 Primer or the MPA Demo Videos.