Martello BLOG

This month marks the eagerly awaited release of Mitel Performance Analytics (MPA) 2.1. So what is there to get excited about? Here’s the ‘highlights reel’ of what to expect with this latest release of Mitel’s fault and performance management solution – Mitel Performance Analytics.

1. Alarm Analytics

When you are inundated by alarms, it can be hard to see what is really happening on the network. Alarm fatigue can set in when you can’t differentiate big problems from small ones. MPA 2.1 introduces Alarm Analytics which learns from your behavior, optimizing and customizing how alarm information is presented to you. As the system learns from actions like assigning or ignoring an alarm, it begins to prioritize the alarms that are most important to you. The outcome is faster identification of critical problems on the network.
With Alarm Analytics you can :

  • Flag alarms as ‘My Favorites’
  • Create and follow alarm labels
  • Filter and group alarm data
  • Perform operations and editing on a group of alarms
  • Save and share custom alarm data views
  • Display time-related alarms
  • Display a log of all operations that have occurred on an alarm of interest

2. Expanded MiVoice MX-ONE Capabilities

In this release of MPA 2.1, monitoring of the MiVoice MX-ONE is expanded to include IPT user data, device and extension inventory, route and gateway utilization, extension and terminal registration, in addition to scheduled and on-demand backups. New MiVoice MX-ONE performance management capabilities in this release include:

  • Route & Gateway utilization (SIP/Legacy)
  • Scheduled backups & results reporting including mirror backups of all nodes
  • Extension and terminal registration
  • Device and extension inventory reporting
  • IPT user dashboard with voice quality reporting
  • Status monitoring for MX-ONE services: CMG, InAttend, ACS Media Server, MiCollab Advanced Messaging

3. MBG SIP Trunk Voice Quality

This release of MPA supports monitoring of SIP Trunk Voice Quality, for real-time identification of voice quality problems. MPA now shows media quality levels as received at the MBG (near-end) and at the SBC/Gateway (far-end), for the LAN side (ICP) of the MBG and the WAN (Internet) side of the MBG. This feature requires MBG Release 9.0 or later.

 4. Simplified Licensing and Onboarding

Getting customers licensed and up and running quickly means more time for core business activities – and less drain on IT resources. We’ve simplified the process, with the System Configuration Wizard, and the Device Discovery tool – which scans the network to find available devices, making it easier to add new devices to MPA.
Using the new System Configuration Wizard it’s easy to:

  • Quickly register an end user system and enter a valid license ID.
  • Update or correct SMTP server settings.
  • Configure a Twitter account to receive private Twitter notification of alarms.
  • Configure a Twilio SMS account to receive SMS notifications of alarms.
  • Supply a MapQuest API key to enable map coordinate lookup from street addresses.

5. Full Feature Parity With Enterprise Manager

Current Enterprise Manager users can now migrate to MPA 2.1 for a full featured replacement, with additional capabilities and cloud-based deployment.
Features to complete and improve Enterprise Manager feature parity include:

  • Advanced User Operations (AUO) for MiVoice Business (moves and deletes)
  • Single sign-on and shared single sign-on to MiVoice Business
  • Alarm monitor – in-browser notification replaces system tray.
  • SDS error rate with alarms

Service quality is now a strategic requirement for enterprises and partners. Each new release of MPA adds value with tools and device support, to make it faster and easier to fix network problems and deliver service quality. Want more details? Check out our primer ‘What’s New in MPA 2.1’ or visit our Mitel Performance Analytics page.
Mitel Performance Analytics 2.1
MPA2.1 Infographic

It’s a new year, time for a fresh start and the perfect time to make a few New Year’s resolutions. Whether for the health of your body and mind or the health of your network, we all feel ready to tackle life’s challenges at this time of year. However, since studies show that fewer than half of us are actually sticking to our resolutions 6 months later, we’re making it easy for you.  We have 3 network performance resolutions that you can feel free to break, to make 2017 the year for effortless network maintenance.

Resolution to Break #1: Play a Game of Break & FixNew Years Resolutions

When you are dealing with an unmonitored network it’s like trying to work in the dark. Troubleshooting issues becomes a game of Russian roulette and pinpointing the source of issues is time consuming and costly. Using fault and performance management software takes away the guesswork and allows you to quickly isolate and FIX issues on the network. Adding new devices to your network can be risky especially when you are dealing with aging infrastructure. With an unmonitored network the increase of devices can increase tenfold the chance of something going wrong – using a fault and performance management software like Mitel Performance Analytics delivers significant value with capabilities including:

  • Cloud or on-premise deployment options
  • Secure remote access to devices
  • 24/7 monitoring of voice quality and other stats, with alarms
  • Support for Mitel and third-party devices on the network
  • Alarm Analytics
  • Advanced inventory reporting

Resolution to Break #2: Get Lost in a Sea of Data

We all get tired of being bombarded by alarms. When you are inundated by alarm notifications you can’t tell which are important and which to ignore in a sea of meaningless notifications. The latest release of Mitel Performance Analytics R2.1 introduces Alarm Analytics which monitors your network and transforms the data it collects into a powerful asset for your business. Repeatedly ignoring an alarm? Assigning a particular kind of alarm to the same individual time and again? Great, MPA will realize that and change your view so that you are only seeing the issues that matter most to you. Remove the clutter and get down to what is most important to you with alarm analytics.

Resolution to Break #3: Keep Skilled IT Resources Focused on Small Problems

You know how it goes, something breaks on the network and you quickly divert your most skilled team members to try and identify and then fix problems as they pop up. Firefighting these small issues on the network can drain your IT resources, as costly and skilled team members spend their time chasing problems that could be handled by less skilled team members. Monitoring the network using fault and performance management tools help to quickly pinpoint the most critical issues on the network before they impact the end user which allows your team to monitor the network proactively instead of reactively.

The New Year is a great time for new beginnings and fresh starts. Facing the New Year with a positive plan of action to manage your network will bring peace of mind and ensure that you spend your time proactively managing your network.

Season for GivingHere at Martello, we are looking back on a truly banner year of milestones met and some great corporate accomplishments. What we are most proud of? Truthfully, it is our amazing team and the way in which they have continually risen to meet the opportunities to support our community. What does a year of giving look like at Martello? Read on.

The Big Bike | This year, we jumped at the opportunity to support the Heart & Stroke Foundation by participating in their annual Big Bike fundraiser. Together with our neighbors, ProntoForms we hopped on the Big Bike for a pedal powered tour of Kanata North and together we managed to raise $3000 for life-saving heart and stroke research.

Employee Gift Giving Program  |  Five months ago, we introduced our Employee-Directed Gift Program. It’s our unique way of honouring the hard work of our employees, by contributing to the community organizations that matter most to them.  As our blog series has chronicled, it’s been exciting to see the ripple effect of these contributions. Our em are making a growing impact in the community and we have loved seeing the diversity of organizations that our employees are passionate about.  Through this program, we have had the opportunity to contribute to more than 6 organizations in just 5 months, including the Cochlear Implant (CI) Support Group of Ottawa to help them offer real-time captioning at their group meetings. We have also contributed to both the Maverick Athlete Benevolent Fund and Holy Trinity Badminton Club that both work hard to increase access to sports and build a strong community of athletes.
Martello Holiday Card
Kanata Food Cupboard  |  In December, we capped off the year by spending an amazing afternoon participating in Kanata Food Cupboard’s annual corporate food sorting challenge.  This initiative helped to support families in our community through the Adopt a Family program and we were proud to be able to make a special holiday for two local families.

At Martello, we want to wish you and yours the happiest of holiday seasons – however you celebrate, taking the time to be with family and friends as we welcome a new year is truly one of the greatest gifts of the season. Take a peek at a little seasonal video we put together and happy holidays to you and yours – we can’t wait to see what’s in store for 2017!