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Revolutionizing the Microsoft Teams Experience: Yorktel and Martello Join Forces

Revolutionizing the Microsoft Teams Experience: Yorktel and Martello Join Forces
February 28, 2024

In a strategic move aimed at redefining the Microsoft Teams experience, Yorktel, a global managed services provider, announces its dynamic collaboration with Martello’s Vantage DX. This innovative partnership is not just about adding a solution but about Yorktel’s commitment to enhancing their existing offering through the power of Vantage DX.

The Collaborative Force: Yorktel and Martello Vantage DX

Yorktel, a Microsoft Operator Connect partner based in the United States, is known for its expertise in managed collaboration services. In this partnership, the focus is on leveraging Vantage DX, a Microsoft-recommended performance management software, to elevate the Microsoft Teams experience for their customers. The goal is to seamlessly integrate Vantage DX into Yorktel’s Modern Workplace as a Service (MWaaS) offering, providing proactive issue resolution and optimization tools.

Proactive Management for Superior User Experience

Recognizing the evolving demands of a hybrid workplace, Yorktel is strategically incorporating Vantage DX into their MWaaS offering. This move is not merely about addressing challenges but about proactively managing Microsoft Teams performance to ensure an unparalleled user experience. By doing so, Yorktel aims to offer a holistic solution that goes beyond conventional managed services.

Real-world Impact: Enhancing Customer Satisfaction

The impact of this partnership is already evident with Yorktel securing a significant deal with a major North American multinational investment management firm. With Vantage DX, Yorktel is set to manage the Teams user experience for thousands of employees across the US and Canada. This not only ensures seamless operations but also underlines Yorktel’s dedication to meeting the stringent security requirements of a major Federal Department.Yorktel and Martello Partnership

Setting a New Standard in Managed Services

Jeremy Short, Chief Technology Officer for Yorktel, emphasizes the game-changing nature of this collaboration. He states, “Combining Vantage DX with our proprietary AI Ops platform ensures a seamless Teams experience, free from issues such as poor video and audio quality. Vantage DX’s proactive monitoring plays a crucial role in guaranteeing client satisfaction. This proactive approach sets a new standard in Managed Services, reinforcing Yorktel’s commitment to delivering exceptional user experiences.”

Addressing Blind Spots: Elevating User Experience

In a landscape where Microsoft Teams performance is a critical concern, Yorktel and Vantage DX’s partnership addresses a crucial IT blind spot when it comes to the user’s experience of Microsoft Teams, which was highlighted in the recent State of Microsoft 365 Performance Management report by research firm EMA., Vantage DX bridges a visibility gap in Teams performance and emerges as a key player in ensuring a superior user experience for Teams, a mission Yorktel is dedicated to achieving.

Exploring Vantage DX

As Microsoft Teams becomes indispensable for enterprises, the demand for 24/7 reliability is at an all-time high. However, a lack of end-to-end visibility hinders the prompt detection and resolution of quality issues, impacting end-user experience. Martello’s Vantage DX offers partners a proactive solution, providing insights to enhance Microsoft Teams’ performance. Whether you offer consulting, implementation, or managed services, Vantage DX empowers partners to maximize the quality of service, ensuring the best Return on Investment for customers.

Elevate your Microsoft 365 and Teams service capabilities with Vantage DX – contact us today to explore partnership opportunities.


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