To detect and understand what an abnormal Quality of Service (QoS) is you must first know the regular performance that your users are experiencing.
The goal for most IT services is to define the best ratio between end-user satisfaction and cost. For that, baselining is key to identify and prioritize network spending to ensure optimized business lines experience. However, without a proper monitoring tool for Microsoft 365 and Microsoft Teams that measures the service continuously, it is difficult to do. Martello Vantage DX is here to help.
As for any IT services, Microsoft 365 and Teams service quality can fluctuate depending on the location you are in or the time of the day, week, or even month.
Now to be able to spot when the performance is lower than usual, you need to know what the usual is, track any degradation, get alerted and have the data you need to get back to normal as fast as possible.
Microsoft only provides alerts on their interruption or degradation of services. This is a good step for sure. Since 90% of service issues come from outside of the Microsoft perimeter, the data from the Office 365 portal is not enough for the IT team to define, measure and enforce a proper baseline.
Martello Vantage DX helps you measure, enforce and report on your baseline.
To measure it, Martello tests the service delivered by every major workload to your business lines, 24/7 and from every critical location.
Thanks to that, you know what the normal service quality delivered to your offices is, how it differs between locations and how it fluctuates over time.
Now, every abnormal service degradation can easily be spotted, with the data provided by Martello Vantage DX in its alert.
That allows you to easily prioritize alerts and understand where, when and who they affect.
The second step is to enforce your baseline which means to quickly get back to normal when you have an issue. For that, Martello Vantage DX gathers its Microsoft 365 monitoring data with its advanced network path monitoring and your own infrastructure monitoring data.
When service degradation is spotted, the entire information set is correlated into service incidents that enable the ITSM to qualify, prioritize and assign the problem to the right team for faster resolution.
Finally, as baselining is also about reporting, Martello Vantage DX automatically reports on historical data, allowing you to share and justify the quality of service with your IT department and business lines,