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Challenges with Microsoft Teams meeting reliability

Dependence on Microsoft Teams at an all-time high and shows no signs of slowing down in the modern workplace. But how can you be sure that one of its first and most popular features – Teams meetings- are working reliably?

For IT teams, ensuring Microsoft Teams meeting productivity can be a challenge as it can often involve multiple users for which productivity can decline quickly when poor connectivity and low quality of service does arise.

The mix of hardware (monitor, camera, microphone, speaker), application (Microsoft Teams) and infrastructure (office network, ISP) makes for several potential points of failure, many of which can only be managed by IT staff onsite.

Without proper monitoring, IT teams are often left in the dark when it comes to knowing about – or resolving issues for Microsoft Teams meetings.

Why is Microsoft Teams Meeting Reliability Important?

Teams meetings usually represent the first or second usage of Teams in an organization and involve internal and external stakeholders, particularly in today’s hybrid workplaces where Teams Meeting Rooms are a mix of the hardware and software setup required to conduct meetings with both remote and onsite participants. Therefore, meeting reliability can be extremely important for every business line.

To ensure Microsoft Teams meeting reliability you need to monitor the quality of service delivered to your end users.

Deeper Dive

Microsoft Teams Meeting monitoring in Vantage DX offers end-to-end visibility of every component of a Teams Meeting, from Microsoft-approved devices to the network infrastructure supporting the meeting.

With Vantage DX, IT personnel can access, from anywhere, an inventory of every device involved in the meeting, with endpoint monitoring providing the health status of every device. This can help IT in identifying whether a particular device is causing the problem and help them prioritize issues. Detailed Vantage DX dashboards provide unparalleled visibility into the user experience.

Users that are experiencing issues also rarely open a ticket with IT. Using our alert configurations, IT can group user data exactly the way that makes sense to them allowing you to easily define custom alerts. These alerts can also be synchronized into the ticketing system.

If IT wants to further troubleshoot an issue, they can use the network path monitoring feature that can pinpoint where the latency is on the route to the Microsoft data center. You can also correlate this information with your existing network monitoring tools through our integrations.

As Vantage DX incorporates data from the Microsoft Call Quality Dashboard (CQD), there is no need to consult multiple dashboards and data sources. IT personnel can see the jitter, RTT, packet loss, and video frame rate MOS for each meeting, helping to prioritize alarms and speed mean time to repair (MTTR).

Teams voice monitoring

The Results

Monitor critical meetings’ user experience and meeting room devices.

Alert Icon

Customize alerts on large meeting issues.

Create Meeting business service tracking SLA and OLA for business lines.

Synchronize incidents with ITSM tools.

Resources

On-Demand Recording

Beyond the Microsoft Teams Call Quality Dashboard

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Solutions

Martello Vantage DX for Microsoft Teams Services and Telephony

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eBook

10 Microsoft Teams Performance Use Cases for IT Admins

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Deliver a smooth Microsoft Teams quality of service, on every call.

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