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The Hidden Challenge of Microsoft Teams Performance

The Hidden Challenge of Microsoft Teams Performance
January 17, 2024

In today’s quickly changing modern workplace, digital collaboration tools are incredibly important. Microsoft Teams, a cornerstone of Microsoft 365, has become a pivotal platform for communication and collaboration, especially in the age of remote work. However, as IT managers navigate the complex terrain of ensuring seamless connectivity and productivity, a hidden challenge often lurks beneath the surface – the substantial challenge of Microsoft Teams performance.

Microsoft 365 and Teams Issues Have a Critical Impact on Businesses

The seamless functioning of Microsoft Teams is imperative for organizations leveraging remote work models. But, IT managers often face unexpected challenges in the form of performance issues impacting the Microsoft 365 suite.

Microsoft 365 and Teams Issues Have a Critical Impact on Businesses

While the integrated nature of Microsoft 365 promises a consistent and easy experience for users, there are a number of complex details in the surrounding IT infrastructure that can impact its performance. Research, recently conducted by EMA in its State of Microsoft 365 and Teams Performance shows that 70% of IT personnel deemed the organizational impact of a Microsoft 365 or Teams outage as critical or high. So, it is evident that these outages are not subtle. This is a challenge of Microsoft Teams, that IT management cannot afford to ignore.

The Complexities of IT Management for Remote Work and User Experience

As hybrid work becomes the new norm, IT managers find themselves grappling with greater complexity. 22% of respondents in the EMA research indicated that the variability of user environments in a hybrid workforce was the most challenging aspect of managing MS 365 and Teams performance. Balancing the user experience with backend infrastructure is no small feat, and the sheer reliance intensifies the challenge of Microsoft Teams.

Issues such as latency, connectivity disruptions, and overall sluggish performance can have a profound impact on user satisfaction and, consequently, productivity.

This is especially the case with Microsoft Teams. EMA research warns us about at least 6 different types of Teams disruption. “Authentication Issues” leads the chart with 23%. In the second place, with 19%, there’s a tie between “Poor Video Quality” and “Screen Sharing Issues”.

Unseen Challenge of Microsoft Teams and Strategic Insights

The comprehensive report conducted by EMA explains the potential pitfalls that go unnoticed when it comes to delivering a seamless and productive Microsoft Teams experience. The report also provides strategic insights to improve your IT approach.

By understanding the nuances of Microsoft 365 and Teams, IT professionals can proactively address issues and optimize performance. The report looks at the performance of Microsoft 365 and Teams from the perspective of IT personnel and some of their most critical VIP users including revenue-generating users and the C-Suite. Exposing some important differences in perception of the Microsoft 365 and Teams user experience, it sheds light on how IT can close this gap in perception.

As the digital workplace continues to evolve, the insights from EMA’s report empower IT leaders to make informed decisions and transform potential obstacles into strategic advantages for their organizations.

Stay Ahead of the Curve by Optimizing Microsoft Teams

Staying ahead of the curve in the digital era requires a proactive approach to IT management. Optimizing Microsoft Teams for unparalleled performance is not just a goal but a necessity. The key lies in identifying and addressing the root causes of performance issues, from backend infrastructure to user endpoints.

Stay Ahead of the Curve by Optimizing Microsoft Teams

This optimization journey is not just about resolving challenges but ensuring user satisfaction. A seamless Microsoft Teams experience translates to enhanced collaboration and productivity, ultimately contributing to the success of your organization in the digital age.

Your Journey to IT Excellence Begins Here

Embarking on the journey to IT excellence begins with awareness and knowledge. This blog serves as a valuable resource for IT managers, shedding light on the hidden challenge of Microsoft Teams performance. Armed with this information, IT professionals can proactively implement measures to optimize performance, mitigate issues, and elevate the overall user experience of Microsoft 365 and Teams.


Unlocking IT excellence in the realm of the Teams requires a complete understanding of the challenges experienced by users and their causes. By understanding the complexities of IT management regarding remote work and user experience, IT managers can fortify their strategies, stay ahead of the curve, and ensure unparalleled performance and user satisfaction. Your journey to IT excellence starts with the insights provided by the research conducted by EMA – a beacon guiding you through the unseen challenge of Microsoft Teams performance.

Explore the in-depth EMA report on Microsoft 365 and Teams to have a better understanding of the issues.

WEBINARMicrosoft Teams Performance Excellence

Unlocking Microsoft 365 Excellence: EMA Report Reveals Performance Secrets



How do I optimize Microsoft Teams performance?

Optimize by closing unnecessary apps, updating, and ensuring a stable internet connection, and by using native and third-party tools to proactively monitor and manage the Microsoft Teams user experience.

What causes problems with Teams?

The majority of Teams issues stem from underperforming networks, outdated or faulty hardware, and conflicting apps.


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