Customer Success

“Throughout our history with Martello, their responsiveness to our feature requests has helped us improve the way issues on our network are handled. We’re a 24/7 operation with more than 50 team members handling help desk and IT administration, and the Martello tool has made us much more efficient."

"It's a critical advantage for our support team to know when there is a problem that could impact our customers' experience, and to be proactive in addressing it. We also recognize that offering iQ as a service could help our customers and partners better manage their own IT operations."

"Leiden University Medical Center has depended on Martello's solutions to deliver insight and reliability for our mission-critical IT infrastructure for close to ten years. Martello’s solutions have grown with us and helped us manage our hybrid cloud environment more effectively"

“Martello has improved our monitoring and management capabilities, compared with Enterprise Manager. We’re more proactive instead of reactive with their network performance management software, with flexible alerting and a single dashboard for visibility into voice quality and trunk utilization.”

“Martello is an essential support tool that allows us to do more with less resources. Text-based alerts allow us to respond to issues before they become bigger problems for our customers, avoiding a call to the help desk. It's a single pane of glass that delivers actionable data on voice quality.”

“Customers are stickier to us with our network performance management software. Customers are more tech-savvy than ever, and with it, we have a way to demonstrate quickly where a problem originated, and ensure our first level support techs have it resolved quickly."

“Martello is a quite useful tool. We have more than 13 call MX-ONE systems monitored, and it is key to our proactive maintenance model. It also gives us a way to provide key performance indicator (KPI) reports on the entire system to our management.”

“Martello gives our first level support staff the tools they need to solve the customer’s problem. Fast problem resolution is key in our business, and helps ensure our customers remain satisfied and loyal.”

"Hospitality is a 24/7 business, and Martello's software-as-a-service has been keeping Firmdale ahead of UC network performance problems for more than 4 years, improving our guest experience. Martello is always improving and augmenting its offering, solving more of our network performance challenges from a single pane of glass."