ITOps: Centralize IT, Monitor Legacy Infrastructure and Critical Applications
Our years of experience working with government authorities across various continents and jurisdictions means that Martello can deliver solutions for regional authorities up to state-wide and federal governments.
Martello iQ is a powerful IT Operations Analytics solution that consolidates data from multiple monitoring, IT service management and business applications, and applies analytics to present you with a clear view of what’s happening in your IT environment from a single dashboard. The Martello iQ dashboards display the health of critical applications including citizen portals, personal ID applications, claims and payment processing, as well as customer support. This enables IT and Application Administrators to drill down from the dashboard to quickly access contextual information on the affected systems or applications.
Quickly identifying where critical outages are occurring enables IT teams to quickly pinpoint the root cause of a problem. Locating and resolving issues prior to an outage actually occurring, downtime can be significantly reduced, resulting in a better user experience.
Unified Communications (UC) Performance Management: Prevent Problems for 24/7 Availability
Martello’s UC performance management solutions ensure that government bodies achieve stellar performance from their phone system from the start. Whether an on-premise or in the cloud UC deployment, Martello tests system performance on an ongoing basis – from before deployment through to daily operations. It detects and alerts IT staff to problems and offers troubleshooting and analytics that will keep VoIP solutions, and other real-time applications, running optimally.