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Enabling Quality Analysis on UC Calls

How well does your network cope with unified communications (UC)? If you’re like many companies, you may not be sure. But it’s an important metric to measure. Companies depend on real time traffic, including voice and video communication to keep everyone connected, particularly in a mass remote work environment as we have today. Your UC platform has an enormous responsibility: it needs to connect global offices, remote workers, mobile workers, partners and channels connected, and to do so, it needs to provide a top-notch user experience. Solutions that measure and manage the user experience are therefore a critical necessity.

According to Ottawa-based Martello, which offers products and solutions for IT control and management, its UCScore web-based site qualification tool for UC deployments has become a key differentiator for channel partners and managed service providers that sell UC solutions and need a performance analytics option for the service.

“When calls become choppy or you keep losing connection during a video call it can lead to lost sales and the reputation of the company can be in jeopardy,” according to Martello’s web site. “UCScore evaluates your network to know where improvements need to be made to support the services that you rely on every day.”

UCScore requires no software installation, and unlike some other bandwidth tests, it tests what matters to voice performance in order to prevent jitter, latency and packet loss. Poor quality UC voice can lead to a loss of productivity, time wasting and errors. UCScore works by sending packets (representing voice calls) between a customer site and the UCScore server, delivering an easy to understand summary of results online. The scores represent the R-Factor results of these simulated voice calls, which is a measure of call quality.

“UCScore expands our portfolio of UC performance analytics solutions and is a sales enablement tool for partners like TCS who are selling voice solutions. With UCScore, TCS has demonstrated leadership by offering its customers unique insight into their UC performance, without significant overhead or complexity,” said Rob Doucette, VP Product Management at Martello, in a statement. “Working together with our partners, we are creating innovative solutions that set them apart from competitors, and ensure they deliver a reliable unified communications user experience to their customers.”

 

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