Managing PSTN connectivity options with Microsoft Teams, such as Calling Plans, Direct Routing and Operator Connect requires perfect coordination between internal teams such as Network, Telephony or Microsoft 365, and 3rd party providers such as the carrier, the SBC, etc.
To ensure voice quality, every stakeholder must have the same visibility on the user experience and what can affect it.
Martello Vantage DX™ enables IT teams to understand and share Microsoft Teams user experience metrics with every stakeholder involved in the service delivery. Gain insight into Microsoft Teams’ user experience; whether the calls are direct or using PSTN connectivity such as Calling Plans, Direct Routing or Operator Connect.
It provides a holistic approach that collects, organizes and alerts on the failures and poor-quality issues with enough context to prioritize and resolve problems before they impact your business lines and customers.