Keep track of your Service Level Agreements (SLAs) with Martello iQ. Using the built-in configuration panel, users can quickly create and define custom Service Level Objectives (SLO) for each service to ensure satisfied customers. SLO goals may be set from 0-100, time period (day, week, month), time zone and business hours. SLA reporting is about being proactive in detecting performance degradation before it becomes critical, but is also a way for Managed Serviced Providers (MSPs) to show their clients how well they are doing.
With clear intuitive visualization, you’ll to know when a SLA has been breached. Having a warning before a SLA is breached will give a Service Provider the time to react and rectify issues before the end-user has been impacted.
View a historical list of components impacting the service level objectives and easily drill down to see its details including:
Allow technical teams and business stakeholders to align on SLA targets.
Reduce the risk of legal fees, lost customers, poor reputation and decrease in business.
Improve customer service and time to resolution with earlier notification of breaching SLAs.
Set a new standard of customer service which allows you to track, prove and promote your platinum service levels.
A service-level agreement (SLA) is a commitment between a service provider and a client and typically relates to the quality of service, availability of service and other defined responsibilities. The service-level objective (SLO) is a key element of the SLA and is a means of measuring the performance of the Service Provider. SLO’s measure characteristics of the SLA such as availability, throughput, frequency, response time or quality. The SLO provides a quantitative means to define the level of service a customer can expect from a provider.
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