Automated Incidents and Workflows

AUTOMATED INCIDENTS AND WORKFLOWS

Martello iQ allows you to streamline alert handling workflows between IT operations and IT service management, achieving quicker incident resolution time. Cut through the alert noise, automate processes, implement smart notifications and facilitate collaboration between teams.

CORRELATE ALERTS AUTOMATICALLY

iQ continuously ingests and normalizes alerts from all your different monitoring tools, both on-premise and in the cloud. Then it correlates and organizes them into actionable, easy-to-prioritize incidents that are automatically pushed to your Service Management tool.

STREAMLINE WORKFLOWS

iQ helps you streamline bi-directional workflows between your monitoring and service management tools. Alerts from your monitoring tools are correlated as incidents, and once the incident is resolved it is possible to automatically close all the associated alerts.

AUTO-REMEDIATION

Using a custom PowerShell script, iQ is capable of automatically resolving recurring issues based off of known alert patterns. This allows you to free up your time to address more complex challenges.

NOTIFICATIONS AND ESCALATION

Always notify the right team and send out emails automatically based on smart rules. Thanks to iQ's rich integrations functionality, you can implement advanced auto-escalation logic, track notification delivery and send out alerts based on severity. Standard notifications are sent through email but with PowerShell, alerts can be distributed through a variety of channels such as voice, text, IM, email and push notifications.