Martello iQ ingests and normalizes data from all your different monitoring, cloud and service management tools. The consolidated data can then be easily visualized, analyzed, routed and processed. It’s the command center of your IT environment.
Features
CORRELATE ALERTS AUTOMATICALLY – iQ continuously ingests and normalizes alerts from all your different monitoring tools, both on-premise and in the cloud. Then it correlates and organizes them into actionable, easy-to-prioritize incidents that are automatically pushed to your Service Management tool.
FLEXIBLE AND FUTURE-PROOF – iQ can adapt to all sorts of changes in your environment, which enables you to future-proof your IT Operations. If you need to add a tool, scale up or migrate part of your environment to the cloud, you can easily add additional integrations and control everything from a single control panel. If you need to remove a tool, you can remove an integration from your subscription and save costs.
ITSM INTEGRATIONS – iQ connects, filters and routes data between your monitoring and service management tools. Alerts from your monitoring tools are correlated in tickets and bi-directional processes are streamlined. Marello provides all relevant contextual information as alerts and incidents, so you can resolve them quickly and efficiently.
SECURTIY – iQ provides a high-level overview of all your customers regardless of the data-source. Permissions and security are easily created to share the right information with third parties without providing full access. Manage dozens of internal or external clients from a single screen to improve service delivery, speed up reporting and lower downtime without switching consoles.
EASY DRILL DOWN AND ROOT-CAUSE ANALYSIS – With iQ, you can easily pinpoint the root cause of events and drill down to the source of the alert. All alert properties and details are available directly from our interface giving you the capability to resolve an alert, create an incident and link an alert. If you need to delve deeper into the monitoring minutiae, we provide a detailed list of alerts and a direct link to their source.
OTHER INTEGRATIONS AND COLLABORATION – iQ provides an open API which allows us to continuously expand the list of possible integrations. Our integrations are not limited to monitoring and ITSM tools, we also integrate with messaging, notification and escalation management tools so you can easily coordinate with other teams and troubleshoot issues together in the Situation Room.
Do you want to see how it works? Sign up for our 30-day free trial for Martello iQ and test our solution directly in your environment.