To help you get the most out of your Vantage DX hands-on trial we have put together a series of videos that walk you through different scenarios in which you can proactively monitor Microsoft Teams performance. From monitoring VIPs, to troubleshooting Teams Meeting Rooms to detecting outages – Vantage DX has you covered.
Detect, Prioritize and Analyze Teams User Experience Issues with Martello Vantage DX
The Microsoft Teams CQD’s lack of search, group and alert features makes Voice and Video quality issues difficult to detect. It’s focus on usage rather than problems prevents efficient prioritization and understanding of your issues.
See how Vantage DX can help you:
- Immediately spot all Teams user experience issues
- Easily group with relevant insights
- Drill down into the issue
- Look for specific problems
- Analyze the root cause
Proactively Support Users With Microsoft Teams User Experience Alerting using Martello Vantage DX
The Challenge
Microsoft Teams Call Quality Dashboard’s lack of alerting features makes it impossible to be proactively aware of issues affecting your users and business lines. Therefore, you rely on your users for alerts which is problematic as users rarely open IT tickets for bad calls or poor performance.
See how Martello Vantage DX can help you:
- Be alerted on everything that matters for Microsoft Teams and Microsoft 365
- Get alert details with root cause
- Customize severity
- Understand default alerting
Proactively Support and Troubleshoot Microsoft Teams VIP Issues with Martello Vantage DX
The Challenge
VIPs usually do not open IT tickets but are extremely quick to complain if Microsoft Teams is not working optimally. For IT teams, a quick response is impossible without an alerting tool based on the Teams user experience. Understanding the issues they are encountering without a clear assessment of the route to the cloud performance is difficult.
See how Martello Vantage DX can help you:
- Monitor a VIP’s user experience
- Be alerted when they have issues
- Define and track SLA for VIP service quality
- Troubleshoot their problems through end-to-end network path performance analysis
Teams VIP Usage, Issue Reporting and Analysis with Martello Vantage DX
The Challenge
VIPs typically do not open IT tickets but are extremely prompt to complain. The analysis of their Microsoft Teams usage and the nature and frequency of their issues is key to ensure satisfaction. Unfortunately, the Teams Call Quality Dashboard does not offer end-to-end analysis capabilities.
See how Martello Vantage DX can help you:
- Understand how your VIPs are using Teams Voice and Video
- Know if they have recurring issues
- Identify network path performance problems
- Check performance differences between their office or home
Troubleshooting Microsoft Teams Meeting Room Devices and Conferences with Martello Vantage DX
The Challenge
Detecting any issues with Microsoft Teams Meeting Room devices or the overall Teams Meeting Room experience is difficult without proper alerting in place. Microsoft’s native tools do not offer this, nor do they provide a clear way to troubleshoot issues.
See how Martello Vantage DX can help you:
- Monitor the health status of all your Meeting Room devices
- Be alerted on any certified device issue (Surface screen, MTR, IP-phone)
- Check the quality of the service delivered in every Microsoft Teams Meeting Room you have and on every meeting they host
Detect Microsoft 365 And Microsoft Teams Outages with Martello Vantage DX
The Challenge
Microsoft 365 and Teams outages have various root causes. Detecting them in real time is critical to limit the business impact. 24/7 monitoring and reporting that tests service quality is critical. Unfortunately, Microsoft does not have these types of monitoring features.
See how Martello Vantage DX can help you:
- Be alerted of outages in real time
- Customize the alert to your needs (location, severity, type of outage)
- Monitor Microsoft Teams & Microsoft 365 application service quality 24/7
- Test the availability and performance of every feature from your critical locations
- Set up specific Teams voice alerts per country
Track Microsoft and a Third Party’s Quality of Service with Martello Vantage DX
The Challenge
Ensuring 24/7 service quality for Microsoft 365 and Teams suppose to be able to track the availability and performance of Microsoft Service as well as the service providers playing a role in the service delivery. Unfortunately, Microsoft does not provide any way to achieve this goal.
See how Martello Vantage DX can help you:
- Define SLA/OLA for Microsoft services
- Track the service quality delivered by Teams and Microsoft 365 applications
- Report on root cause of SLA breaches
- Detect third-party outages that directly affect employee productivity
Troubleshooting Teams Call Quality Issues with Martello Vantage DX
The Challenge
Teams call quality relies on your network but also on the users’ devices, the network of your third-party providers and the one of the person you call. Because of this complexity, it can be difficult to understand why meetings or calls were bad and who is responsible.
See how Martello Vantage DX can help you:
- Find all the parameters of a meeting or call, voice and video and whether its peer to peer or PSTN
- Understand what the issue was
- Determine who owns the issue
- Be alerted in case of a problem
- Speed up your mean time to repair
Monitoring the Performance of your SBCs for Direct Routing Calls with Martello Vantage DX
The Challenge
Usually, Session Border Controllers (SBCs) are managed by the Unified Communications team which makes it difficult for the Microsoft Teams administrator to understand if Teams phone calls are affected by any issues with the SBC.
See how Martello Vantage DX can help you:
- Monitor your SBC devices
- Detect and be alerted on any potential issues
- Identify data performance issues between Teams and your PSTN provider
- Qualify the problem to speed up service remediation
Ensuring Exchange and Mail Routing Availability and Performance for your Business Lines
The Challenge
To proactively ensure employee productivity and connectivity by tracking the availability and performance of Microsoft Exchange features from critical locations within your business lines. In the demo video, you will see:
- Microsoft’s performance monitoring at the tenant level for datacenter issues.
- Monitoring critical locations within your business lines to ensure proactive management of productivity.
- The proactive approach to maintain employee productivity and satisfaction.
- Tools and techniques showcased in the video to effectively track availability and performance.
Ensuring OneDrive and SharePoint Availability and Performance for Your Business Lines
The Challenge
How to proactively ensure employee productivity by tracking the availability and performance of Microsoft OneDrive and SharePoint features from critical business locations. In the demo video, you will see:
- Key capabilities of OneDrive and SharePoint, including document sharing, collaboration, and customized applications.
- Microsoft’s provision of performance views at the tenant level for datacenter issues.
- The challenge enterprises face in measuring, detecting, and troubleshooting issues experienced by business lines and users.
- Monitoring from every critical location of your business lines to proactively ensure employee productivity.
- The proactive approach to maintain productivity and enhance employee engagement.