In our current ‘work from anywhere’ world, the user experience has become a critical priority for CIOs. With a growing number of services being delivered as cloud-based software as a service (SaaS), infrastructure and operations (I&O) teams lack visibility and control of the user experience. Digital business initiatives can only be successful if the user’s experience is a good one.
Martello’s digital experience monitoring (DEM) solutions provide I&O leaders the tools to understand and improve the user’s experience of key cloud collaboration and productivity solutions, such as voice and video conferencing – dramatically improving the users’ overall experience.
Martello DEM puts IT teams in control of the Microsoft 365 user experience, delivering significant cost savings and productivity gains.
Optimized end-user experience through increased visibility into application availability and performance.
Better visibility into the performance of SaaS and cloud services, providing IT teams the tools to help them manage the end-user experience.
Increased employee productivity and satisfaction resulting in a deeper understanding of business impact, leading to better ROI.
Improved end-to-end network monitoring strategy that provides a 360-degree view with efficient root cause analysis.
Proactive monitoring and quicker troubleshooting results in reduced help desk support tickets.
Ability to identify baseline end user experience to better define Service Level Agreements.