Digital Experience Monitoring

From network congestion to device malfunctions, configuration problems, and broken and missing links, there are a number of things that impact the digital experience. As an increasing number of applications and services are being hosted and delivered from public clouds, instead of on-premise data centers, I&O teams lack control or visibility into the components that make up these applications. That’s why the focus of I&O professionals is shifting to the user experience, to ensure timely and reliable access to critical business applications. 

Traditional network and application performance monitoring approaches can identify network problems that could impact the performance of cloud-based services, but lack insight into the user experience of these cloud services. Martello’s digital experience monitoring (DEM) solutions provide deeper insight by correlating data on network and application performance with insight into the user’s experience of the service. While other DEM solutions can make this connection between performance and user experience, Martello takes this a step further, demonstrating to enterprises why the problem happened. 

Even though the DEM market has been recently defined by Gartner, Martello has been operating in the DEM market for many years. Mitel Performance Analytics (MPA) provides both synthetic transaction monitoring and real-user monitoring for Mitel Unified Communications, which are critical capabilities for a solution to be considered a DEM solution.  

The ability to combine data about user’s digital experiences with other monitoring data such as network performance data provides explanations for why users were having a poor digital experience.  For example, high packet loss on a branch office network appliance can explain why users in that branch office may be getting slow page load times in Microsoft SharePoint Online. Martello iQ is able to perform this analysis.