We’re only a week away from the first ever Ottawa Startup Open House. We can’t wait to open our doors to colleagues from Waterloo, Montreal and Toronto, here for the biggest event in town: SaaS North. We’ve already given you a glimpse into Martello with ‘5 Things About Martello’, now let’s get down to the […]

It’s after hours on a Friday night and one of your customers, a high-volume online book retailer is experiencing voice quality issues at one of their call centers. With few additional details, and a skeleton staff, your team goes into panic mode trying to reproduce the issue and isolate the problem. Whether an isolated incident […]