Blog

It’s no secret that Canadian tech companies are competing for the best and brightest talent to drive innovation. Here in the Kanata North tech hub, where 75% of tech companies have fewer than 50 employees, it can be daunting for growing tech startups to compete with the perks offered by larger players. However, it’s becoming increasingly clear that small companies can have a big impact: with corporate culture. We know that corporate culture has become the number one tool to attract and retain talent. By taking a thoughtful approach to corporate culture, tech players of any size can attract and retain talent.CATA Innovation Award Sidebar

Building and maintaining a positive culture has always been important at Martello. From our hiring and onboarding practices to social activities and the way we communicate, we’re deliberate in the way we nurture the culture that our team members can count on. Last year, we decided to build on one of the elements that had become key to our culture: giving back to the community. The Employee-Directed Gift Program, launched in 2016, was the result of Martello CEO Bruce Linton’s vision and garnered Bruce a Telfer Private Sector Leadership in Advanced Technology award last evening from the Canadian Advanced Technology Alliance (CATA). The award recognized Bruce’s leadership in building a positive corporate culture, with the Employee-Directed Gift Program at the heart of our culture.

How has the Employee-Directed Gift Program positively impacted our corporate culture? It encourages and supports employees as they contribute actively within their communities. We’re a group that has always enjoyed giving back to the community, whether it’s riding the Big Bike for Heart & Stroke, or competing in the Corporate Food Sort Challenge for the Kanata Food Cupboard. So by supporting the organizations that matter most to our employees with the Employee-Directed Gift Program, we’ve created a ‘perk’ that Martellians appreciate. Here’s what some of our team members had to say about the program:

“I’m proud to work for a company willing to contribute to a community activity like that.  I find that people are generally surprised and impressed that a small company would have this type of program, as well”.

“To me, the gift program is the sign of a maturing company that sees its role in the larger community context. As an employee, I like the fact that we are healthy as a company but also not greedy and willing to give back”.

“There are many companies with charitable giving programs and many companies that ask employees to contribute time or money to charitable events; however, Martello is the only company I know that asks its employees what matters to them and then backs them in making the world a better place.  I think a core value at Martello is simply “people being nice to each other,” and the program helps to nurtures this”.

We’ve coined the term ‘Ripple Effect’ to describe the impact this program has, both in our community and within Martello’s walls. Not only have we strengthened our corporate culture, we’re affecting real change in the community. In just 9 months, we’ve supported a dozen organizations in activities ranging from building a school in the Dominican Republic to providing real-time captioning at cochlear implant support group meetings. We’re collectively proud of these achievements, and committed to seeing the ripples expand and sweep out into the community.

Every company will take a different approach to nurturing its unique culture, and Martello’s Employee-Directed Gift Program is just one tangible example of how taking an innovative approach to culture can bring teams together. We’re proud that this model can not only help bolster our culture, but also has a lasting impact on our community.

In R.2.1 of Mitel Performance Analytics (MPA), support for performance management of the MiVoice MX-ONE has grown significantly. This functionality will give users of this call platform more visibility into performance and utilization levels, along with tools to troubleshoot problems more effectively.

Route Utilization

Forecast more easily and save $ by avoiding unneeded licenses.

  • Displays performance of configured routes in the MX-ONE, in Calls per Hour(CPH) and Maximum Utilization per route.Sidebar

Gateway Utilization

  • Displays gateway traffic for SIP and Legacy terminals (ie:H-323/Analog).
  • Displayed in Calls per Hour (CPH) and Maximum Utilization levels.

Scheduled Backups and Results Report

Ensure business continuity with built-in backup capabilities & secure storage.

  • Configure backups for MX-ONE
  • Retrieve reports on successSidebar rates/results.
  • Download backup files

Extension and Terminal Registration

Manage users, sets and extension inventory more effectively, for faster problem identification and licensing mgmt.

  • Displays the number of extensions and terminals registered with the MX-ONE at any given time.

IPT User DashboardSidebar

  • View voice quality data, services, groups and alarms for each IPT user on MX-ONE.

Device and Extension Inventory

  • View of users and extension within the inventory query results.

Services MonitoringSidebar

Monitor status of MX-ONE services:

  • CMG
  • ACS Media Server
  • InAttend
  • MiCollab Advanced Messaging

Mitel Innovation DayAs an avid supporter of Mitel Innovation Day, we’re thrilled to be joining the Mitel team again this year on May 11th. It’s always a great opportunity to see what’s coming next at Mitel, what we should be getting excited about and also allows us to showcase Mitel Performance Analytics (MPA) to a big crowd.

We are excited to give you an exclusive, behind the scenes, never before seen glimpse into some of the coolest new things coming in MPA (do you feel our excitement?). While we’re still putting the finishing touches on these features ahead of the next release, you’ll get the chance to see some of our most interesting new features.

Where to Find Us

Location: Mitel Building | 4th Floor Executive Boardroom

Why You Should Come

MPA users are looking for the answers to questions like: is poor voice quality caused by a capacity problem on my network? Can my network handle the strain of additional VoIP infrastructure? In the next release of MPA (2.2), we’re making the answers easier to find. Join us to to see how it works. If VR Goggles are your thing, join us for a chance to win a pair! We hope to see you there! Let us know if you have any questions.

Quickly Create Custom Inventory TemplatesInventory Reporting

With the latest release of MPA 2.1 comes additional functionality when it comes to Advanced Inventory Reporting in MPA Plus.

Inventory reports provide details for every user, service, or IP set hosted on MiVoice Business or MiVoice MX-ONE systems in a container as well as the license inventory. Reports can be exported and saved for future use and offer many options to customize the data presented.

With Advanced Inventory Reporting you can create custom inventory reporting template for:

  • Users
  • ServicesInventory Templates
  • IP Sets
  • Licenses
  • Active Probes
  • Device Inventory
  • MiVoice Licenses
  • MiVoice Versions
  • MiVoice & MX-One Extensions
  • Probe Details

For the reports, all views can be saved & reports downloaded as a .csv for use.

Want more details? Check out our primer ‘What’s New in MPA 2.1’ or visit our Mitel Performance Analytics page.

If you’ve ever seen a young hockey player take those first few tentative steps onto the ice, stick in hand and slowly shuffling after that elusive black puck, you’ll know you’re witnessing the start of a love affair for the game of hockey. As parents cheer from the sidelines, players gain confidence in their skills and forge bonds with their teammates. For many families though, the cost of playing on a hockey team can be high. Read on to find out how Martello’s Employee-Directed Gift Program helped bring down the cost so that young players could hit the ice and support an amazing local cause.
Hockey Fever
With the playoffs underway and Sens hockey fever truly taking hold in Ottawa, it is exciting to go and see where it ‘all begins’ for a group of young hockey players as they take to the ice for the first time. Martello Software Architect Chris Wilson, a hockey player himself, was excited for the time when his twins would be ready to be a part of a hockey team. When the time came two years ago, Chris chose the Ottawa Centre Minor Hockey Association (OCMHA) because of their commitment to the sport and the way they support and encourage young players just starting out. Chris was excited to step up as the assistant coach for his children’s team the ‘Fireblades’ and his wife Erin decided to volunteer part of her time as the board’s treasurer – both playing important roles both on-and-off the ice.

Hockey Fever
Currently, the OCMHA has four teams in its Initiation Program that are made up of 5 to 6 year old boys and girls eager to hit the ice. The program emphasises the goals of having fun, developing skills and learning to cooperate in a team environment. No scores are kept on the ice – the only goal is to have fun. “I love watching my kids develop the same passion that I have for the sport of hockey. Being able to help coach the team and watch as their skills and confidence progress throughout the season is a privilege for me.” says Chris. An exciting component of every season are the hockey tournaments that the players get to take part in. Tournaments give the young players that ‘big game’ feel and solidify the team comradery. So, Chris made the decision to donate his Employee-Directed Gift towards offsetting the cost of attending The Ottawa Year End Tournament for Roger Neilson House. Chris said, “I realize that for many families, the cost of having a child play on a hockey team can be extremely high and that tournaments add an additional cost. Donations like Martello’s can offset the cost of tournaments for all players making the overall cost more manageable and ensuring that all players get to be included.”

The Ottawa Year End Tournament is a highlight for the team to participate in and to date over $281,000 has been raised by the OCMHA to support the Roger Neilson House – which provides resources and facilities to children and families in the CHEO Palliative Care Program. “Every year, OCMHA players cap off their season by participating in the Ottawa Year End Tournament for Roger Neilson House. This year, Martello’s Employee-Directed Gift was matched by OCMHA and paid for the cost for the 4 Initiation Program teams to enter the tournament. We are always proud to participate in this tournament and support the amazing work being done by the Roger Neilson House in our community”, said Bryan Gormley, OCMHA president.

As Martello continues to be a part of so many moments that make up our employees extraordinary lives we get a glimpse into what really matters and how sometimes, just the seemingly smallest gesture can have the biggest impact. For these young hockey players, getting to participate in a ‘big’ tournament that in turn supported such a worthy cause had a significant impact on the kids and our community. Continue to watch the Martello blog as we share more stories through our Employee-Directed Gift Program.