From pitching to clients to customer support and collaboration with internal or external stakeholders, today’s communication depends on Microsoft Teams, and this service must be highly reliable. To achieve this, the entire route to the cloud from the user headset up to the Microsoft Global Network must work reliably every time.
Martello Vantage DX™ provides an all-in-one solution for Microsoft Teams monitoring that detects and troubleshoots performance problems, helping you optimize and improve the overall service quality delivered to your business lines and customers.
What is Martello Vantage DX for Microsoft Teams?
Whether Microsoft Teams users are at the office or on the road, Martello has got you covered. Martello Vantage DX combines 24/7 synthetic transactions, end-to-end network path analysis and real user monitoring data to provide a holistic view of the entire Microsoft Teams service delivery.
Proactively detecting voice quality issues, ensuring the user experience of VIPs and troubleshooting any problem is now only a click away.
KEY teams monitoring FEATURES
Troubleshoot Teams performance issues in minutes
- Define end-to-end Microsoft Teams service monitoring by correlating your existing infrastructure and network data with Martello Vantage DX.
- Identify instantly if on-premise equipment is affecting the quality of the service.
Proactive Microsoft Teams Digital Experience Monitoring
- Detect performance issues in real time for every critical Microsoft Teams feature: Voice, Meetings, Channel, Document, Chat, Presence, etc.
- Provide detailed analysis of network conditions when issues occur.
Microsoft Teams Call Quality Analytics
- Detect Teams call quality issues at the user level and provide actionable insights to troubleshoot every meeting, rooms, cloud and PSTN call.
- Group users and data automatically in the way that matters to you and define custom alerting for service issues.
- Monitor the level of service provided by your ISPs.
Deep dive latency analysis
- Visualize and analyze the end-to-end network path from your critical locations and users to Microsoft Teams services.
- Spot which network is responsible for any latency, packet loss or Jitter.
KEY Teams Monitoring BENEFITS
Ensure 24/7 Microsoft Teams service reliability
- Detect internal or external service performance issues before they can impact end-users.
- Ensure the performance and availability of every Microsoft Teams capability.
Resolve incidents faster
- Prioritize network and infrastructure issues by understanding visually how they impact Microsoft Teams service delivery.
- Automatically correlate alerts and monitoring data with your ITSM tools.
Reduce your Microsoft Teams Total Cost of Ownership (TCO)
- Decrease management and support overhead.
- Achieve minimal Mean Time To Resolution (MTTR).
- Reduce Microsoft escalations.
Improve Microsoft Teams user experience
- Define custom performance reports and / or SLAs based on location or any group of users.
- Automatically spot the root cause of a Service Level Performance breach.
NEW RESOURCES
Don’t let your users be your monitoring tool, take control of the Microsoft 365 Digital Experience!