In our current ‘work from anywhere’ world, end users are relying on the quality of service delivered by Microsoft Teams to stay productive. To ensure service quality, IT teams need a proactive Microsoft Teams monitoring solution.
User satisfaction is highly dependent on Microsoft Teams performance, whether you…
- Send an instant message
- Use a channel to upload or download a document or post a message
- Search for users, checking their presence
- Use Teams to perform internal and external calls and hold web meetings
This is normal because most of the usage of Teams is synchronous. When it comes to Microsoft Teams, slow is really the new down. But don’t worry. Martello has your back with our Microsoft Teams monitoring tool.
Sustaining Optimal Microsoft Teams Performance & User Satisfaction
Martello Gizmo allows you to install Robot Users at each of your sites. These Robots use Microsoft Teams exactly the way your users do by performing synthetic transactions. During Microsoft Teams monitoring, Martello’s robot capture every network statistic (jitter, packet loss, healed ratio, MOS, etc…) to determine whether there is an issue.
You now have 24/7 monitoring of the Microsoft Teams user experience. This alerts you should there be an issue and reports on service delivery – site by site.
Smooth Microsoft Teams Deployment
Because Microsoft Teams consumes a lot of network and bandwidth capabilities, IT teams will want to make sure that all sites can handle the load to provide the expected Microsoft Teams performance. To start, the deployment must go smoothly and then move to the adoption phase. To ensure this happens as seamlessly as possible, it is essential to continuously monitor the end user experience.
With Martello Gizmo, you can test the route to the cloud and measure the end user experience before deployment to easily spot any critical service delivery issues before user onboarding takes place.
During your deployment, you can prevent unexpected issues and delays with continuous Microsoft Teams monitoring. IT teams can assess if adding users to a site is degrading the quality of service experienced by your business lines.
Ensuring Microsoft Teams Service Quality for Your Business Lines
Ensuring Microsoft Teams quality of service 24/7 in a distributed environment with many critical nodes is a challenge. Any change in your network or location can dramatically degrade the end user experience (bandwidth, switch, DNS, WIFI, security device, etc.).
Ideally, you need to be able to spot degradation before users complain. This is key to delivering a trusted service – to do so, 24/7 synthetic transactions are essential. If anything happens during the night that needs attention, the smart alerting from Martello’s Microsoft Teams monitoring solution will notify IT so that they can resolve the issue before the users wake up the next morning and are impacted.
Measuring the ROI of Your Network Improvement Project
Many companies decide to upgrade their networks (distributed or local) with expensive projects to provide a better Microsoft Teams end user experience. But how can you measure the ROI of these projects? The only way is by measuring the quality of service of Microsoft Teams before, during and after the upgrade.
With Martello Gizmo’s Microsoft Teams monitoring tool, IT teams can have accurate baseline measurements of Teams service delivery to provide facts and define action items. During the scope of implementation, IT teams will know the quality of service of instant messaging, channel and call quality. Easily assess the ROI of the project to upgrade Microsoft Teams performance.
Deploying SD-WAN, increasing the local bandwidth, introducing QoS, upgrading your network device- everything can now be measured in terms of service quality ROI.
Want to see how Martello Gizmo works? Sign up for our 14-day free trial and test our solution directly in your environment.