Martello BLOG : Mitel Performance Analytics

We have already discussed how Mitel Performance Analytics (MPA) R2.3 extends flexibility when it comes to which alarms and alerts users receive, with filtering by severity or other criteria. Today’s Feature of the Week looks at the latest improvements in how you receive these alerts. As users of MPA are aware, the system sends an alert notification to warn IT admins when a network performance problem has occurred, and alerts can be sent by email, desktop notification, SMS, Twitter Direct Message and SNMP trap. Designed to ensure MPA fits flexibly into your existing workflow, Flexible Alerting allows you to customize the content in your alerts, using templates.

MPA R2.3 allows you to create your own email alert notifications with a customizable email template that can be sent to you via text or HTML. Subject lines and email messages are easily adjustable to emphasize the most important content and remove unneeded content. Users can select the email template to best fit their existing business practices or 3rd party systems.

Mitel Performance Analytics feature of the week
For instance, one of our customers uses flexible alerting to customize their email alert content by integrating MPA with their existing ticketing system to effectively issue a customer’s ticket. This way, the network problems are seamlessly streamlined to their ticketing system for quick problem resolution. HTML code can also be used to improve the visual aesthetic and overall user experience of notification emails.

With MPA R2.3’s flexible alerting, you can effectively customize your email alert notifications to highlight critical problems, allowing users to quickly action the right alarms at the right time. To learn more about how network monitoring tools can integrate with a customer’s existing business practices, check out our MPA R2.3 Primer or the MPA R2.3 demo video.

Tools that integrate easily with your existing workflow and IT operations make network monitoring easier. That’s the key principle behind our next set of Mitel Performance Analytics (MPA) R2.3 capabilities in our Feature of the Week Series. We look at Custom Alarm Filters which give you more flexibility than ever when it comes to seeing only the alarms that matter to you.

Best Practice: Multiple Alert Notifications

Alert profiles allow you to configure MPA so it provides notification for certain types of alarms. Notifications can be sent via email, to a desktop, SMS, Twitter Direct Message, or by a SNMP trap.

A best practice for managing network performance effectively is using multiple notification formats for a single alarm. You can set up an alert profile so you are notified by email for all major and critical alarms during working hours and by SMS for critical alarms only after working hours.
Mitel Performance Analytics Feature of the Week: Custom Alarm Filter

Alarm Filtering in MPA R2.3

In the latest release, MPA gives users even greater flexibility and control over the types of alerts they receive, with custom alarms set to filter for severity, content or device type.
The alarm filter criteria include:

  • Alarm text contains/doesn’t contain specified keyword
  • Alarm has specified severity
  • Alarm has specified label
  • Alarm was raised about one or more selected device types.

This capability makes it easy for IT admins to manage service level commitments to different customers, by filtering through the data to alert you to only what is most important. For instance, you can customize your dashboard to display only 24/7 customer alarms at night or set only major alarms to be sent according to SLA level. Custom alarm filters ensure you receive alerts more effectively so that you can action the right alarms at the right time.
MPA R2.3 helps you pinpoint the issues that are most critical to your customers, for fast resolution and the prevention of downtime. For more features that integrate network monitoring into a customer’s existing operations workflow, take a look at our MPA 2.3 Primer or the MPA 2.3 Demo Video.

What’s wrong with my network? What’s causing a voice quality problem? How do I prevent these issues? These are questions that IT and voice network admins ask on a daily basis. It is their job to ensure reliable network performance for users of unified communications services, and investigate to pinpoint the root cause of network problems when they occur. Mitel Performance Analytics R2.3 makes this job easier, with Agent-Based Network Testing.

Probe or agent-based monitoring collects a range of performance data from monitored devices and reports them to MPA, and also allows IT admins to access devices on remote networks. In MPA R2.3, we’ve taken this concept a step further by using agents to test and monitor the performance of UC services. This feature runs, among other network operations, synthetic calls to test VoIP service availability, network performance and pinpoint the source of a problem more effectively with diagnostic tools customized to voice and video.
The available network tests include:

  • SIP Call Test – One or more test calls are made between two test agents.
  • Traceroute Test – Traces the path that an IP packet takes from a test agent to an identified target.
  • SIP Registration Test – Attempts a SIP registration from a test agent to an identified SIP Registrar.
  • External Call Test – A call is made from the test agent to an actual handset.

Alarms can also be set on the tests to ensure that any issues discovered are raised for review. The test results accurately point you to the most important problems at the right time before they impact the customer. Agent-Based Network Testing can add an ounce of prevention to your network performance management toolset, with scheduled tests between agents detecting problems often before they can happen. These tests give you enough time to fix the issue before users are impacted. Finally, this feature troubleshoots network problems that have already taken place by quickly pinpointing and solving reoccurring issues. When a user experiences a poor voice call, IT admins can run or schedule synthetic calls to reproduce and diagnose the problem.

With MPA R2.3, you can monitor and debug your network to ensure call quality is optimal. For more on the features of MPA, take a look at our MPA R2.3 Primer or the MPA R2.3 Demo Video.