Martello BLOG : Mitel Performance Analytics

Networks are no longer just required to send and/or receive emails, load web pages and provide instant messaging. Today’s environment has a need for real-time connectivity to allow customers to make phone calls and participate in live video chats. One employee may be listening to music while they work, another may be in a live video conference call with colleagues on the other side of the world. Delays in the voice or video stream, is not only obvious, but can also discourage users to engage if it is not working properly. This puts more pressure on networks than ever before. So how do you meet the challenge of ongoing network demand?

Martello NetworkReliable unified communications (UC) network performance means a smooth user experience and less downtime – but it can be difficult to deliver in today’s complex networks.

Mitel platforms need trusted Mitel performance management – we’ve got you covered with this latest release that includes enhancements to speed onboarding for a better customer experience. Each new release of Mitel Performance Analytics (MPA) brings additional tools to help lay the groundwork for exceptional UC network performance.

This month’s release of Mitel Performance Analytics (MPA) R3.0 will help you know when problems are occurring and resolve them quickly.

The latest features include:

MPA for MiVoice Connect   |  MPA 3.0 now includes support for MiVoice Connect that includes, secure remote access, telephony services monitoring, CPU, memory, disk, network monitoring and alarm management including voice quality and backups.

Improved MX-ONE Feature Integration  |   Additional feature integration added for MX-ONE customers, including trunk capacity reporting, TDM trunk traffic and extended support for premise or air gapped systems and power supply support.

Advanced UC Network Testing  |  Test VoIP and network performance with synthetic calls to quickly pinpoint a problem with tools customized for voice and video. This feature is included in MPA Plus.

Improved Customer Lifecycle Management  |  Increased functionality for administrators onboarding new users. Features include detailed welcome emails and standardized user role templates to streamline permission granting.

 

How this release is enhancing the story:

MPA 3.0

 

MPA R3.0 Infographic:

Check out how the latest version enhances the story with this MPA R3.0 Infographic

MPA 3.0

Mitel Performance Analytics is available as part of the Mitel Software Assurance Premium subscription.

Still have questions? Book some time with our Customer Success Specialist to walk through the latest version of MPA.

 

When managing your network, there are many times when a device is in need of an upgrade or replacement. When this happens, you set it to maintenance mode to avoid the irrelevant alarms you know will come in. Things get busy and often, you forget to turn the maintenance mode off – as a result, the key performance indicators are not collected. To prevent this problem, the latest release of Mitel Performance Analytics (MPA) includes a schedulable maintenance mode feature.This will reduce time consuming problems associated with scheduled and unscheduled maintenance and explaining irrelevant alarms or availability details to customers.
MPA makes it effortless to schedule single or groups of devices into maintenance mode. Using group scheduling, this feature simplifies bulk device maintenance and ensure devices come out of maintenance mode when done. Reports are readily available to show maintenance windows during the period.

Additionally, you can schedule multiple maintenance windows associated to a single device. A device can also be included in a daily maintenance schedule and a monthly maintenance schedule. It is also now possible to manually put individual devices into maintenance mode when needed.

For example, as a network specialist, you are responsible for planning and managing maintenance periods for your company’s devices. With this feature, you can rest easy knowing the devices are placed into and out of maintenance at a pre-determined time.

MPA 2.3 gives the users the flexibility to schedule maintenance mode according to any existing workflow. To see more MPA 2.3 features, take a look at our MPA 2.3 primer or the MPA 2.3 demo video.

We have already discussed how Mitel Performance Analytics (MPA) R2.3 extends flexibility when it comes to which alarms and alerts users receive, with filtering by severity or other criteria. Today’s Feature of the Week looks at the latest improvements in how you receive these alerts. As users of MPA are aware, the system sends an alert notification to warn IT admins when a network performance problem has occurred, and alerts can be sent by email, desktop notification, SMS, Twitter Direct Message and SNMP trap. Designed to ensure MPA fits flexibly into your existing workflow, Flexible Alerting allows you to customize the content in your alerts, using templates.

MPA R2.3 allows you to create your own email alert notifications with a customizable email template that can be sent to you via text or HTML. Subject lines and email messages are easily adjustable to emphasize the most important content and remove unneeded content. Users can select the email template to best fit their existing business practices or 3rd party systems.

Mitel Performance Analytics feature of the week
For instance, one of our customers uses flexible alerting to customize their email alert content by integrating MPA with their existing ticketing system to effectively issue a customer’s ticket. This way, the network problems are seamlessly streamlined to their ticketing system for quick problem resolution. HTML code can also be used to improve the visual aesthetic and overall user experience of notification emails.

With MPA R2.3’s flexible alerting, you can effectively customize your email alert notifications to highlight critical problems, allowing users to quickly action the right alarms at the right time. To learn more about how network monitoring tools can integrate with a customer’s existing business practices, check out our MPA R2.3 Primer or the MPA R2.3 demo video.