Martello BLOG : Mitel Performance Analytics

Building reliable network performance not only enhances the user experience but makes better use of your IT resources. With today’s complex networks, it’s essential to have the right tools to get the job done quickly and efficiently. Without the proper network visibility, you’re left wondering what the root cause of your voice quality issues are. When these network problems arise, troubleshooting and resolving them can become a time consuming and complicated process.

That’s where Mitel Performance Analytics (MPA) comes in, to help solve this problem.

With management tools that help to prevent, detect and troubleshoot network problems you will gain deep visibility into issues before they can cause an issue for the end user.MPA will tell you when there is a problem and quickly identify the cause for faster problem resolution.

With network issues taken care of quickly, service providers see a reduction in churn and enterprises manage IT resources more effectively – reducing the overall operational costs of the business.

MPA has many features that will help you manage your network better and get the most out of your IT performance.

Check out this video to see how you can benefit from using Mitel Performance Analytics:

Clear Visibility and Troubleshooting Tools

Pinpoint the source of your problem quickly and get the tools you need for a fast resolution. This includes diagnostics that can be launched from any device for remote network testing. This saves IT resources from having to be deployed to figure out the details of the problem. Using secure remote access allows for efficient troubleshooting and site maintenance, keeping calls to customer sites to a minimum.

Advance Reporting Collects Valuable Data on your Network

With proper data collection, quality correlation graphs pinpoint towards the cause of an issue. This also makes capacity planning less of a guessing game, because MPA can inform you when more capacity is needed for better performance.

Manage Multiple Sites Easily

Managing multiple sites can be cumbersome, but with MPA you’re able to simplify the administration operations. This includes a scheduler that allows you to plan key operations for single or multiple devices. This increased flexibility will save both time and hassle for everyone. Real-time alerts allow you to stay on top of actionable data so that you can resolve the issues that matter most to your business.

Each new release of MPA brings additional tools to help lay the groundwork for exceptional Unified Communications (UC) network performance. Mitel platforms need trusted performance management tools, which is why the latest release offers support for MiVoice Connect. Additional features also include integration for MiVoice MX-ONE customers including trunk capacity reporting, TDM trunk traffic and extended support for premise and air gapped systems.

MPA Plus users will also have access to Advanced UC Network Testing Tools which assess VoIP and network performance using synthetic calls. This helps identify problems with tools customized to voice and video. Bringing a robust functionality for onboarding new users, this release offers detailed welcome emails for users and standardized user role templates that streamline permission granting for administrators.

With all these tools available in the latest release of Mitel Performance Analytics you can be sure to deliver an exceptional user experience and extend the resources of your IT department.

For more information, contact us

Networks are no longer just required to send and/or receive emails, load web pages and provide instant messaging. Today’s environment has a need for real-time connectivity to allow customers to make phone calls and participate in live video chats. One employee may be listening to music while they work, another may be in a live video conference call with colleagues on the other side of the world. Delays in the voice or video stream, is not only obvious, but can also discourage users to engage if it is not working properly. This puts more pressure on networks than ever before. So how do you meet the challenge of ongoing network demand?

Martello NetworkReliable unified communications (UC) network performance means a smooth user experience and less downtime – but it can be difficult to deliver in today’s complex networks.

Mitel platforms need trusted Mitel performance management – we’ve got you covered with this latest release that includes enhancements to speed onboarding for a better customer experience. Each new release of Mitel Performance Analytics (MPA) brings additional tools to help lay the groundwork for exceptional UC network performance.

This month’s release of Mitel Performance Analytics (MPA) R3.0 will help you know when problems are occurring and resolve them quickly.

The latest features include:

MPA for MiVoice Connect   |  MPA 3.0 now includes support for MiVoice Connect that includes, secure remote access, telephony services monitoring, CPU, memory, disk, network monitoring and alarm management including voice quality and backups.

Improved MX-ONE Feature Integration  |   Additional feature integration added for MX-ONE customers, including trunk capacity reporting, TDM trunk traffic and extended support for premise or air gapped systems and power supply support.

Advanced UC Network Testing  |  Test VoIP and network performance with synthetic calls to quickly pinpoint a problem with tools customized for voice and video. This feature is included in MPA Plus.

Improved Customer Lifecycle Management  |  Increased functionality for administrators onboarding new users. Features include detailed welcome emails and standardized user role templates to streamline permission granting.


How this release is enhancing the story:

MPA 3.0


MPA R3.0 Infographic:

Check out how the latest version enhances the story with this MPA R3.0 Infographic

MPA 3.0

Mitel Performance Analytics is available as part of the Mitel Software Assurance Premium subscription.

Still have questions? Book some time with our Customer Success Specialist to walk through the latest version of MPA.


When managing your network, there are many times when a device is in need of an upgrade or replacement. When this happens, you set it to maintenance mode to avoid the irrelevant alarms you know will come in. Things get busy and often, you forget to turn the maintenance mode off – as a result, the key performance indicators are not collected. To prevent this problem, the latest release of Mitel Performance Analytics (MPA) includes a schedulable maintenance mode feature.This will reduce time consuming problems associated with scheduled and unscheduled maintenance and explaining irrelevant alarms or availability details to customers.
MPA makes it effortless to schedule single or groups of devices into maintenance mode. Using group scheduling, this feature simplifies bulk device maintenance and ensure devices come out of maintenance mode when done. Reports are readily available to show maintenance windows during the period.

Additionally, you can schedule multiple maintenance windows associated to a single device. A device can also be included in a daily maintenance schedule and a monthly maintenance schedule. It is also now possible to manually put individual devices into maintenance mode when needed.

For example, as a network specialist, you are responsible for planning and managing maintenance periods for your company’s devices. With this feature, you can rest easy knowing the devices are placed into and out of maintenance at a pre-determined time.

MPA 2.3 gives the users the flexibility to schedule maintenance mode according to any existing workflow. To see more MPA 2.3 features, take a look at our MPA 2.3 primer or the MPA 2.3 demo video.